Perfection Auto Services MA 02472

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Jayakanthan Kumarasamy

I recently had my vehicle serviced here, and the experience was beyond my expectations. The team delivered truly exceptional service from start to finish. They took the time to explain the issues clearly, worked efficiently, and the quality of their workmanship was outstanding. It’s rare to find a mechanic shop that combines skill, honesty, and great customer care, but this place absolutely does. My car runs smoother than ever, and the whole process felt easy and trustworthy. Highly recommended if you’re looking for reliable mechanics who do great work and genuinely care about their customers!

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Alexis Cohn

Honest, genuinely hardworking people. You can really tell this is a family owned and operated business because they treat you like more than just another customer. From the moment I walked in, they were kind, patient, and considerate, and explained everything clearly. My car was pretty messed up, but they took great care of it and had it fixed much faster than I expected considering how bad the damage was. It is clear they take pride in their work and truly care about doing the job right. I would not hesitate to recommend them to anyone looking for reliable and trustworthy service.

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Newton Investor

About 6 months ago, I provided them used OEM parts, specifically, hood, one fender, one headlight, and the front bumper, which matched the exact body and color of my car. All they needed to do was to replace the parts and put on screws and clips. They charged $1500 (I thought it was easy money as they didn't need to sand and paint and even polish), but they did a lousy work. I had to bring the car the next day because the replaced parts were not aligned with the other part of body and there were apparently missing screws. They fixed them immediately. Then last week, a plastic mud panel underneath the front bumper almost fell off while driving and there was a heavy piece hanging above it inside the bumper. I brought the car back in again and wanted to figure out what and why was the loose part and how to fix it. Mike didn't explain why and just brought it to the shop and clipped the panel. When I kept asking what was the hanging part and if this would happen again, Mike got very irritated and started talking that I must have hit on the snow ice due to the big snow and was trying to be the smart ass to take advantage of him. I didn't disagree with him, but would rather understand the root cause in order to prevent future happening. He was apparently mad and being annoyed. I brought the car to two other body shops for assessment, and they all said the original work was very bad and at least the bumper and underneath panels need to be reinstalled and fixed. I wasn't surprised about this from my first impression about their careless work. Avoid them if you can. There are many good ones nearby.