AutoZone Auto Parts MA 02122

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Evelyn

My experience at AutoZone was amazing! I needed help with my battery. The manager Timmy Hunt was very helpful with provide me with the customer core value. Yexiel V. Lopez provided the help as well well with removing the battery, but also replacing it. Great service with Manager/employee. Their customer service and core value were top service. Thank you

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Max Sucee

UPDATE: I was contacted by someone in senior management and was told they would look into this matter and get back to me about reimbursement for the time, energy and gas travelling from N. Quincy to Allston and back twice to replace and have the new fobs programmed. I never heard back from anyone. I recently went to this location for help with replacing the batteries on my Volvo's complicated key fobs. This is even suggested on Google as a cheaper alternative to dealership prices. I asked the staff person if this is something he can do, and he assured me that he has replaced batteries on dozens of key fobs. 30 mins later, I left AutoZone with broken tabs on one fob and the other one broken and missing parts. As a result, I had to replace both key fobs and then return to the dealership for programming. When the employee was clearly having challenges with the fobs, I suggested that he stop, and he insisted that he's replaced batteries on dozens of similar fobs and that good customer service takes time. He ended up destroying both beyond repair after breaking tabs on one fob and losing the buttons along the side in the other. I was reimbursed with a cash envelope containing $800 cash for the fobs and programming, but I was never compensated for the inconvenience, and time and energy traveling to Boston Volvo in Allston from Quincy twice. Moral of the story is to think twice before going to AutoZone to have your key fob batteries replaced. Also, management says they are going to handle things and get back to you, and never did. This is indicative of my overall negative experience at AutoZone. I guess the time and energy involved with having to fix things they break, and travelling back to your original dealership for them to fix AutoZone's mistakes, is part of the customer experience. Consumers beware!

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Mary Ann

I recently visited the AutoZone on Gallivan Blvd with a few questions about my car, and as always, the staff was incredibly welcoming and attentive. Jesse, the young man who assisted me, was especially impressive—he was polite, patient, and knowledgeable, taking the time to thoroughly answer all of my questions at no charge. This wasn’t my first visit to this location, and I’ve consistently received excellent service each time. Even when calling over the weekend with another question, the young woman who answered was helpful and courteous. I truly appreciate the high level of customer service at this AutoZone, and I hope the team at Gallivan Blvd gets the recognition they deserve for their professionalism and dedication.