Donovan Motorcar Service MA 01240

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Boo Sparx

Brought my 1960 VW Bus to these "so called experts" to rebuild the engine. I should have known I was in trouble when asked by the mechanic what the torque setting on the heads were !? They had no idea what they were doing with VW's. They are a British car shop. 1,800 miles after the rebuild the valve cooked in cylinder number four. How did that happen ?! The genius they had working on my engine put the air circulation shields ON TOP of the cylinders instead of the bottom. You would do XACTLY that if you wanted to cook an air cooled engine slowly. Completely destroyed my engine. Sadly I moved right after the rebuild and experienced the engine meltdown 1,500 miles away. When notified about the problem I was told to ship the engine back so they can take a look at it (after I sent them pictures) They charged me just under 5K for a rebuild that lasted 1,800 miles. They took no responsibility for the engine failure and the owner would not return my calls or certified letter sent to remedy the situation. See pictures of their handy work. BEWARE !!

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Jerry Bush

A great professional car service center. Their attention to detail, the knowledge of the mechanics and communication was above my expectations. Scott and his crew not once hesitated to call me and inform me about the things they thought needed to be done. I feel this communication is a important part of getting a car serviced. They set up a detailing service for me and the work was also outstanding. For professional service and top of the line work i highly recommend Donovan's Motorcar Service. They will not let you down!!

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Scott Smith

Dean has been really slow to respond with now 3 emails over the last two weeks with no response. It's been this with with them since the beginning as Dean is super friendly, but then does not followup, misses emails, and just is absent. I called Cathy to explain the issue at the front desk and she was super apologetic and then asked if I could work with Shawn where she asked if I could relay the feedback. I was then transferred to him and explained everything. No apology from him, he was nice, but just explained I would work with three people. I had to ask twice when I would hear back which was tomorrow so we'll see from Dean. Reading the reviews, I am extremely scared about how this will play out with costs and expectations. Be aware of this going on.