Gary Sapp Automotive FL 32526

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John McBride

I have been going to Gary Sapp for 5-6 years for both my Ram diesel trucks. I have had them work on flex plate replacement, a/c compressor and components replacement, harmonic balancer replacement, gas tank replacement, and all routine maintenance and fluid changes that go along with a vehicle that is used commercially running coast to coast. Each time they have done a superb job. The customer service that is provided to me is always top notch. It starts when I walk through the door and I am greeted by Dolly & Doug and goes until I am satisfied with the job performance. Doug and Dolly are the face for Gary and are always willing to help well beyond what is required. To give an idea of customer service and help afforded me, while on the road in Idaho I started having issues with my truck. I called and spoke with Dolly and Doug about the issues with my truck and get advice. They took the time to speak with me so I could describe the issue and they had me send a video so they could evaluate what was going on. Spot on. Another time at the beginning of Dec. 25 I picked up my truck, while driving down the road a my truck lost power, unrelated to the issue it was in for, so I returned to ask questions. They had one of the mechanics come out to evaluate my truck. I was met immediately by one of the mechanics to do an evaluation. Within a few minutes he had identified and addressed the issue, all as a courtesy. I would recommend using Gary because of the customer service and professional work.

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Joji Yoshida

When we relocated to Pensacola both of our vehicles were being shipped from Hawaii. In the meantime we researched a repair shop on the Gulf Coast. Luckily we found Gary Sapp Automotive on Pine Forest Road. Dolly and Doug were extremely helpful to us newcomers. Since our arrival of our cars we had several minor and major repairs done. The pricing were upfront with no hidden charges. The repairs were done in a very reasonable timeframe. We feel very fortunate to have found an amazing place in our neighborhood.

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Janvien Pascua

I brought my car here months ago and was pretty satisfied with their prices. I never really thought of writing a review due to several reasons, but finally got around to doing it. The reason I can’t recommend this shop is because the rare time THEY mess up, you’ll be the one paying the price. Their labor warranty does not mean anything and sometimes even the simplest spark plug/valve cover gasket job can set you back almost 4 figures. I got a valve cover gasket replacement and brought my own gasket to use. I understood that I would not be covered for the part, but the labor warranty was covered and they would try to resit the gasket if it was ever another leak. Fast forward a few hours after getting my car back, I smell oil coming from my AC. Turns out they over torqued the bolt for coil pack. I attached a picture of the hairline crack. I was told not to undo ANY bolts or I would void the labor warranty and was recommended to just bring my vehicle back in to be looked at. I wish I had taken a picture of where the crack stemmed from after I decided to work on it myself, but anyway, I brought my car back, asked them what happened, and was hit with the usual “yeah that happens with old vehicles as the material wears down” (something along those lines). I asked them how much it would cost to replace it—and they hit me with a price almost reaching $700 if I remember correctly which included the OEM valve cover and warranty. Keep in mind I already paid I think around $150 for the job I needed done previously which might’ve been an inspection for long travel and the gasket job. They would not take ANY responsibility for their mistake. I’m sure they are great mechanics. Hate to be the unfortunate customer that had to be on the front end of a careless mistake that almost costed me hundreds and could’ve been easily avoided with more care. Please just be sure to reiterate ANY and ALL concerns before AND after letting them work on your vehicle.