Advance Auto Parts AL 35210

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Cedric Burl

I recently visited this Advance Auto Parts location when my vehicle wouldn’t start. I was frustrated at first with some of the store policies, but the manager took the time to explain everything clearly and helped me understand why those policies were in place. That level of communication and professionalism really stood out. The technician also went above and beyond. Even though the issue with my vehicle wasn’t something they could fix on-site, he still took his time to help me diagnose the problem and explain what was going on in detail. Their patience, courtesy, and professionalism made a difficult situation much easier to deal with. I truly appreciate their help and highly recommend this location for their excellent customer service and integrity. — Cedric

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Deb McGough

I needed to buy an alternator for my car. I’m a senior citizen and someone is fixing it for me. Marcus greeted me at the door, patiently helped me, even walked it to my car because he said it was a little heavy, which it was. He told me to be sure and bring back the old one for the core. I would receive money back. I did that the next day and I was so glad he was there because he was such a pleasure to work with the day before. The day before I had gone to AutoZone downtown because my battery was dead. I’ve already left a glowing review for that store. Leroy and Crystal took very good care of me. What could’ve been a very trying weekend Was so much easier because of Marcus, Leroy and Crystal. I hope the powers that be of this company sees my review. They showed me customer service like I remember from days ago.

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Sweet mint

This is the worst store ever, when I came to buy a an car oil tube, the old white man, recommended a tube, which did not even fit the whole, when I reached out to him, about, he said they were not responsible ?, I told him not to recommend anything, if he didn't know what the product, I think he assumed, because I was a woman. That I wouldn't confront him about it, I will never come over there or recommend anyone over there. He is very disrespectful ?