THIS REVIEW WAS DONE INCORRECTLY!!!THIS REVIEW WAS BASED ON THE SHIPPENSBURG, PENNSYLVANIA LOCATION ONLY.Advance auto parts is the only place I go to get my parts. The staff is friendly, with the exception of Jen, who acts as though it is beneath her to wait on women. She needs a lesson in dealing with CUSTOMERS. She's rude, short, loud, & well, you'll see for yourself. Everyone is very knowledgeable of everything in the store, but if you do manage to stump them, they will immediately jump to find you the correct answers to your problems. Ben, the manager, is always smiling & eager to help. Adriana & TJ are very helpful & a lot of fun, while knowing just what you need. As they are not a garage, they can't tell you what is wrong with your car, but they sure know what you need to fix it. Stop in. I don't think you'll be disappointed. They run specials & if you are a reward member, you can save quite a bit. I HIGHLY RECOMMEND ADVANCE AUTO.As for the Lincoln Way East location in Chambersburg, Pennsylvania, I was not even slightly impressed. There were a bunch of Mexican men working there which was not the problem. They didn't understand me when I told them what I needed & they didn't even seem concerned to try to help. I left frustrated because the Shippensburg store had ordered my parts & I just went to pick them up. Next time, I will have them delivered to the Shippensburg store & pick them up there.

Went in to get wiper blades and saw Gio coming from the back. He was off and I said to not worry about it. He refused and has to help me, he was extremely kind in doing so. Evan the manager has a good crew. Thanks for the excellent service!!!!

They had the parts needed on a Sunday when I broke down 600 miles from home. Saved the day on my vacation.

Great service and a helpful clerk who installed my new battery. He answered all my questions

Appreciate the assistance on keeping my vehicle in tip top shape.

When choosing between this store and the AutoZone down the street, I'll pick this store every time. The staff is extremely helpful and it's really just a pleasant experience whenever I'm there.

I'm in here all the time and the way they they treat you is amazing

The willingness to help is not like it use to be. Horrible customer service experience.

Every time I'VE GONE INTO THERE VERY NICE AND QUICKLY SERVICES AND AWESOME EMPLOYEES

Bought new rotors and pads right off the bat without seeing my receipt. They said NOTHING was when my mechanic clearly said they were defective and they could check them with a machine which they didn't have apparently. The rotors did not allow me to break properly SINCE THE FIRST DAY I SWAPPED THEM. Worse customer service. You guys in CHAMBERSBURG, you probably know me check my name, take the advice don't waste your time here.