Customer service was good before I got there. Once I arrived I waited an hour longest junk yard experience of my life Literally wasted so much time out of my day. Came back to edit with a lesser star because it went down hill with absolutely no parts after I made the review

Yes they may have your parts but the customer service is poor and rude and disrespectful I waiting my van for an hour no one came to van to get me and then told staff that I was not there and then when I went in to find out what was happening the Lady at the front desk was rude and I feel if I was White I would have been treated better. They have no regard to black and brown people they service I can take money somewhere else

Customer services wasn't bad but the prices is oxymoron and ridiculous. I've called last week to see if they had an eninge 93,000 mileage and told me $1300. I called today March 10, 2022 to (a week later) double check if they still got the same engine. I asked for the price (to make sure) and the guy on the phone said $1700. Wow. $400 more than what previously told. Its sad, because you guys love ripping people off, especially during Covid-19. Im surprised you guys still in business in 2022...

Wow. What a joke! How are these parts places even exist?! They advertise the part on car-parts.com website. You call them, tell the guy what you need and they put you on hold forever. Call next day, they ask what you need - a mirror assembly, they put you on hold. Call back the following week and they put you on hold saying they dont have the part. As soon as you hear that you looking for a mirror, they know they not making much money with it and either put you on hold or say parts not available. Its still listed online for sale. Come on man!!! You dont want to work? Or you get more commission to sell more expensive parts?

I recently purchased a motor from them on Monday, for 1100 dollars! Was told that it would be pulled Tuesday/Wednesday. No call by Thursday of the same week an desired day of pick up from a whole state away, I was told waiting for the yard guy will get a call back. After 3.5 hrs and three calls later I’m told the motor was no good. However they were very respectful and effortlessly sending the money back into the account I just wish I was notified sooner. They stood by not allowing pick up from a second party due to payment an theft concerns which made me happy and willing to do continuous business due to Shops location of installation. The ball was dropped and I was left very dissatisfied I truly hope for future buyers this problem is rectified.

I went there and the services was good and they will do everything in them to make sure you is satisfied customer services is good and they very respectful

Had me drive back and forth to both shops for nothing, after I already paid for the part on the phone. Then I came back in to get the part and no one acknowledged that I was standing there.

By far the worst company I've ever dealt with they don't get back to you they don't put parts on time they lie to you and that specifically to JT talks back curses you out and acts all tough and gangster over the phone please try to avoid this company and don't get or order any parts from this compa.

Poor customer service. The staff was rude. The part I ordered was not ready for several days. Beware of the sign that states no refunds or arguments. SMH

Nice and pleasant experience. The Cartel's database is excellent! So, whatever parts or any pre-owned cars you're looking for, the answer (availability) is informed to you is pretty quick. No wonder they have so many customers. One last thing, not only their service is fast, but they are also transparant.My thanks to Jim K., the Manager