Copart - Charleston WV 25526

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Роман Тримбалюк

The forklift driver is doing a very poor job. I waited for more than 2 hours to download.

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Alex

Be careful with this branch. The forklift driver refused to load my driver with a transit what weight about 5k pounds onto a flat bed trailer that's 3 feet off the ground and then proceeded to load a ram 1500 hemi that weighs about 6k pounds onto a semi double decker. Management said its policy not to load and then told us it's at the discretion of the forklift driver to load the vehicle (not policy). Furthermore there is a CONVENIENTLY located tow yard across the street that can help for a "small fee" of $220. This is discrimination or extortion, either way someone's getting a kickback from the tow yard and corporate needs to deal with it. Read the rest of the review at this branch, it's all the same.

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David Toney

Copart was supposed to pick my van up that was totaled per our insurance company. Called them a week ago on Monday to tell them they can pick it up. Was told it would be picked up that evening or Tuesday. Come Wednesday I called because it wasn’t picked up, was told it will be picked up today. Same thing happened Thursday and Friday. Come today, a week later a tow truck company calls and ask if they can pick it up. I said absolutely, it’s been ready. He said well copart told us you was out of town until today. I told him that’s an absolute lie because I’ve been nowhere. He said he gets that all the time with them. My insurance company calls me wanting to know why I’m not being cooperative in letting copart to pick the van up. I said what in the world are you talking about? Well, copart told us your refusing to let them pick it up. Which is another absolute lie!! How this place stays in business is beyond me. If their business ethics is to lie to their customers. Beware if you’re involved in a wreck and your vehicle is totaled and they are to pick it up. Good luck.