Copart - Charleston 25526

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Wesley Wood

Guys stay away. They are a real company. And they are in the business of ripping people off. Charged extra fees that were not disclosed. Then charge extra storage fees for being late on the day after paying for it. Them after paying the late fees, are refusing to give me the vehicle because they want a pin # that supposedly nobody can give for an hour. Meanwhile I have staff on the clock....waiting. They are trying to get me to leave, so they can charge more fees. A joke. I already have given them $1819 for a $450 purchase. STAY AWAY

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Roman

Front desk lady has a attitude that she needs to fix. She told me they can't load my truck because it's a 2500 and the forklift can't do it. I said ok no problem. I drive into the yard and see the truck parked in the middle of the lane. It was picked up and moved by the forklift. This is ridiculous they say they can't load but they move these big trucks around all the time in the yard. And charge you a service fee for what? I pay for a service they are not even honoring.

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Koly Petrovich

We came from Washington state to pick up mini excavator, on website said has key to star, we drove to the lot,no keys, they don't want to load, don't have key. Fork lift driver very bad .

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Andy powers

Just saw a tiktok video from this location, guy bought a duramax van and the lift driver refused to help load on his trailer! Said the van was too heavy for there loader which is more than capable of picking up 6000 lbs! He also was charged a $80 gate fee and received no assistance! Very poor customer service!! Don’t buy anything from these people!

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Ann Bryant

My husband picked up his purchase from there today and really bragged on there customer service there. One of there employees named harley went out of there way to be helpful. Copart of louisville ky has so much they could from them. Hats off to you Charleston. Great work

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Lewis Hensley

Saw a video on TikTok that this location would refuse to load a vehicle. And after reading the reviews and looking into it it’s a on going problem. And they still charged a $79 loading fee and he had to get a tow truck and get it loaded. So I don’t think I will be doing business with this place I am highly disappointed.

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B&C “B&C Motorsports” Motorsports

Super sad copart location,will NOT load anything for you.Refused to load my Chevy van,and I was still charged a $79 gate fee.Also,while I was waiting for my tow truck to show up,they loaded up 3 2500 trucks,which is against their “policy” Beware… Managers are very rude,and staff are to worried about playing with the kittens all day…So sad…

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LeJean Rogers

Forklift driver and workers wouldn’t help load truck I purchased from there yard 06 Ford F-250 single axle truck I’ve picked up from all across the nation at copart this is the 3rd time I’ve had issues with this yard in Hurricane West Virginia no one wants to do their job. Walked into the office stood there for 10 minutes alone no one acknowledged me or tried to help my transporter. They brought the truck out but said they couldn’t lift the truck which makes no sense I will be calling corporate

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Ashley Mcdade

Trying to get my vehicle towed away after a collision. Was given a window of two days time for pick up and they never showed. Driver has repeatedly lied about trying to contact me (no missed calls, no texts) and lied about being unable to locate the vehicle. It’s literally sitting in the driveway, visible from the road. Everyone I’ve spoken to has been rude with a bad attitude.

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isak

Front lady has the worst customer service of any coparts I been too. She's rude to any body that doesn't speak English well and mean to people for asking questions. This coparts was good until they got the front lady they can do better. Used to be the best coparts around

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Anna Johns

Terrible place! Wait in line! Your transportation appointment gets cancelled. Then you need to make another one. Then they cancelled it again because color of the car was different on the app! They lied that the car started! The engine didn’t even start. Avoid this place! Lies. Lies and more lies.

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Марина Ласточкина

The rudest blond chic working in the office. Disgusting

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MOTOR MEDICS

buyer beware. Bought a vehicle from this location listed as running and driving. There is no way this thing ran. Auction said sorry its AS-IS. Cost me $4500 to fix engine. Thanks, again!!

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Robin

Worst customer service. every time we go here I have to get the managers to help me because the lady at the front counter has too much of an attitude. managers are great here but they should question who they hire. she's the only reason I hate coming here

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Viktor Gee

This Copart is the best in America. Very pleasant staff to work with, unbelievable customer service. Brooke has been so helpful and patient to all my question. Every single employee there are pure example of how businesses should be handled. I honestly believe they should be used as an example to all Copart. They make sure you feel like family not just customer. It’s unreal how every employee there always greet you with a smile. Also wanted to thank Brayan for all his help and courtesy, Jeff for helping me out. I can go on and on explaining why they are the best in America but I would rather you experience it your self by buy from Copart located hurricane West Virginia. I promise you that the service you receive here will make you love Copart. Unbelievable fast service that will make you wanna go and do something nice for em. The vibe is great and positive energy all around. Never thought I can experience all that from auto auction not to mention Copart .. They truly give Copart an awesome look and service. THE ARE THE Best IN America.

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Matt Casto

Lady answering dispatch phone is extremely rude!

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Darrell Lunsford

We have bought and viewed cars trucks and other lots from FL to NY and from NC to NV never have I had a better all around experience than Copart Charleston...knowledgeable, friendly,courteous, helpful and the most considerate on any yard I have ever seen! ALL the others could learn a great feal from The entire staff of this Yard!!!

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Slobodan Zecevic

One of the most unorganized Coparts I’ve been to. You wait in line for a pickup so your appointment doesn’t mean anything. Then it gets backed up and the 9 car guys have to make it through so it backs things up even more.

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Bryan Young

Would give minus stars if possible. I've been in the trucking and recovery/towing industry for 15 years and have never been to a more inhospitable junk yard. Waited in a room for an hour while only 1 person helped (lol) and 8 people completely ignored me , then got told they couldn't lift the vehicle onto my trailer because it was too heavy as they were telling me this I literally saw 2 forklifts drive by the window with identical vehicles as the one I need to pick up. WARNING : This place will waste a lot of your time and be rude while they do it.

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Esthefany hernandez

One of the loader is an extremely rude person! Refuse to upload one of the car. Will not ever come back.. but ill be sure to pass the message to other colleagues. —— the star.

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Rnshawn19

These people are habitual, conpulsive LIARS!!! Not an ounce on honesty.... I'm super surprised anyone does business with them

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Jennifer Summers

Refused to load 2500 Chevy Silverado. 4th 2500 we've bought in two years. Never had trouble getting any other CoPart to load us.

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Isaac's Auto Sales

Office workers great. Onenof the loader is the most rude man i have ever met

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Jose Cardona

Great customer service ! They stayed 5 mins later just to help me out . Thank you again

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Richard Maynard

Best Copart EVER!!! They are so nice and helpful. But make sure you pickup before 4:30

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Stephanie Foster

Brandi is an awesome worker. She does her job very good. V

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Robert Martinez , Sr

Great People to work with and they work with you as well to accommodate your needs

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Dima Smirnov

I want to tag a very aggressive employee you need to reprimand this guy His name Greg

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Dwight Holsopple

Extremely rude fork truck drivers/employees. Will not be doing business with them again.

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Paul Serhiichuk

Very rude and disrespectful employee. Discrimination.