J & D Auto Recycling, Inc. PA 17545

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Cali

I had a deeply disappointing and frustrating experience with the owner of J and D Auto Recycling. I called to clarify why a part showed up as a match on their website for my vehicle, only to be met with extreme rudeness, condescension, and unprofessional behavior. I calmly explained that when I searched by vehicle information, a part came up as a match. Upon further inspection, I realized it was due to a mislabeling on their site—the part was listed under the wrong description. Instead of listening or even allowing me to finish explaining, the owner repeatedly talked over me, called me confused, and even accused me of lying. His tone was aggressive, dismissive, and at times, outright hostile. He said give your number I’ll text you what I’m looking at, When I tried to give my number for him to send a text, he claimed I was being “smart” and argumentative simply because I was speaking quickly—likely because I was shocked by how I was being treated. His entire attitude felt discriminatory, both as a woman and a person of color. I was met with zero respect, and it was clear he had no interest in listening or correcting the mistake on their end. This kind of behavior is unacceptable for any business, especially one that deals directly with customers. I hope they take this feedback seriously and make the necessary changes in how they treat people.

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Dope Barbers

Absolutely terrible experience! I called to ask about a part and was met with immediate attitude from the owner. He was rude, impatient, and completely unprofessional - acted like I was bothering him just by calling. I understand it’s a junkyard but basic customer service shouldn’t be too much to expect. Save yourself the headache and take your business elsewhere.

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Hunter “[Moldy Stir-Fry]” Romanski

These guys have saved my bacon (and my wallet) on multiple occasions now! Always quick to find exactly what I need even when I'm after some obscure part, they know exactly what I need! They just got me up and running today for a fraction of new part cost and even faster than they thought they could get my part in, so thank you very much Randy and the whole crew at J&D!