Valley Isle Motors Ltd 96732

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Micah Miles

Staff was friendly and efficient but the owner is a greedy price gouger. My bronco was on order for about a year and when it finally arrived he tacked on a $13,000 reaming fee over MSRP. This was never mentioned or documented prior to my bronco hitting the stealers lot. They are even screwing people on the most common vehicle in the U.S., F-150’s have a $5K additional markup over MSRP. Don’t waste your time with anyplace with the name Falk on it. Just order from the mainland and ship it over. I tried to support a local business, but I will never by a car any new car on Maui again. I just ordered another Bronco, Raptor edition, at MSRP from a mainland dealer.

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Charlotte Gregory

VJ Agtaguem -Car Tech @ Valley Isle Motors; not only did he fix the problem, he cleaned and prepped the entire problem area.Moreover, he personally communicated with me the details.I will recommend your company to others because of the satisfaction with your service. I look forward to doing business with you for years to come.A hui hou,Charlotte Gregory

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Antonia

Brought my 2013 Mazda 3 in to get it diagnosed. A few days earlier, almost all the dash warning lights came on & I couldnt get the keyless ignition to shut the car off even after holding down the button for 6 secs (to kill the engine), it would go into accessory mode.The service dept guy that took my info was very nice. He said "3 hrs diagnosis at $160/hr". I said I would only authorize 2 hours. Later that day he called, said Mazda trained tech spent more hours on it & codes said to change the ignition button to see if that fixes it. Cost $350. And weeks to get the button, $125 for the part & 1.5 hrs estimate to install it...after removing the entire dash. No thanks!Found a mobile mechanic from a referral. He came with diagnostic tablet & in less than 20 mins, could see the history of all inactive & active codes on my car. The code for ignition button came up but showed the Mazda tech had needed to go deeper which said code was due to something with the ABS. He cleared all the codes & the only code that has returned 10 days later is the airbag & the car shuts off perfectly.Why did it take hours to see codes by Mazda tech when I watched the codes boot up in a few minutes?Wished I had found the mechanic before I dropped $350 for nothing.

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Nunya Bhissness (Randol Flagg)

Had my F150 towed in overnight, they called me at 8am and had a diagnosis the same day and repairs complete the next morning. Problems all solved at reasonable price.BUT, the standout is the customer service. The service department people are just cool. 100% would recommend and would return.

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Rado Szittyai

On August 26th during the Hurricane Lane, we managed to get one of our vans knocked out by a rock flushed into to the roadway. It punched a hole into the transmission case, bend transmission mounts and caused all sorts of other minor damage in the undercarriage.Low and behold, our Transit has been sitting at Valley Isle Ford in Kahului ever since waiting for a new transmission. Mind you, this is a gearbox that goes into over 50 models between Ford and GM. We are talking thousands of these being put into new cars every day.Yet here we are, two months later, unable to even get a delivery date. Apparently, they have to build one for this van to be repaired and transmission factory is waiting for itty bitty tiny gear wheels to put it together. How utterly ridiculous.We've purchased four Transits Connect over past three years and there is no way in hell we will buy another Ford product. Yes Ford, our next van will be Mercedes Metris. Just atrocious service by Valley Isle Motors and Ford Motor Co.

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Ken Erickson

Typical dealer, they jacked up the price $7k over list. I pretty much hate dealerships.

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Flora Mora

Customer service was great. I was greeted by Michelle, who was very attentive to my presence, as soon as I walked into the door. Anthony, my service adviser was courteous and made me feel cared for. He was very attentive to my needs and treated me like family.Steve in the body shop was also great to work with. He too made me feel welcomed and important.This was one of the best days i have experienced taking my car in to service at Valley Isle Ford.

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marie-louise der kinderen

James Weaver helped me tremendously with my car. He was very friendly, had great knowledge of the car (escape hybrid) and shared valuable information with me. He gave me some tips that will save me a lot of money in the upkeep of my car.I found him very client oriented, professional and empathetic. I had a great experience at Valley isle motors and I am glad to know I have a good place to go, when my car needs attention.

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Valerie Diaz

Recently in for repairs and was greeted by service writer who was cordial, astute, professional, competent re: work needed on my car. He was patient and thorough in explaining my repair process and went above & beyond when I ran into some complications. I meet with the new manager, Matt, who was also helpful, attentive, and quick to address my concerns. I can confidently and sincerely recommend them in regard to customer service AND workmanship. Thank you, Valley Isle Service staff for epic customer service and help with my car!! 5* Service in every way!!

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Colleen Suyama

Well. I feel the price is a little to high( for to wait 5 hours to have your car taken care off). I do understand that I did not have an appointment, and did have car problem. Also, when I had to have a family member take me down to the car dealer, because there were no phone call to say my car is done.Ans yet when I did ask if every thing was taken care I was told yes it was. then I did fine out not all things was taken care off. Good thing that your sales person who did help me(Mr, James Weaver) took care of me.