Pep Boys AL 35405

I

I-C Woodson-Tabor

08/22/2025 - I made an online appointment because of the text message I received. I will NOT use the online appointment system again. I will call whichever shop I want to go to. The local shop doesn't review the online appointments until you arrive. This is the second time they've told me they couldn't look at my car or perform the task. Today I was told that the new/rebuilt shop on Skyland has all of this shops techs. When the guy called Skyland (after I suggested it) they told him they couldn't handle my appointment today. 'Could I go over FIRST thing tomorrow morning?' Tomorrow is Saturday! I, already, have the day planned. This was a waste of time. 5/14/2025 - The staff is courteous and the tech that helped me kept me informed. I was in and out in less than an hour. I made my appointment online and listed the reasons. No one called to say that they can't refinish rotators. Their machine is broken and they are waiting for it to be repaired. I have to gp somewhere else to get that fixed. Also, they don't have lug nuts to replace the ones on my vehicle (Fancy Ford, not my idea). So, now I have to buy lugnuts to have replaced at my next tire rotation. They should call the customer before they arrive. HOWEVER, my tire rotation was complementary! Many thanks for that!

S

Sylvia Tucker

I was very pleased with the quality and service provided during my visit. Extremely quick service considering I was traveling from out of town.

K

Kathryn Lomasney

Jacob at the front counter is very friendly, honest and knowledgeable! The man that worked on my vehicle was also a wonderful, nice man and did a great job.