NAPA Auto Parts - AUTOWORX LLC AL 36542

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David Gaines

These folks were recommended by my mechanic in Jefferson County, AL. Have received nothing but good service from them. First time was a referral to a mobile diesel mechanic. Today was a diagnosis and a warranty battery.

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warner bass

Down here on vacation and my expedition threw a check engine light. The local Ford dealer couldn’t read the check engine code for several days. Called Napa and spoke to a super friendly fella named Mark who said he would be glad to scan it for me which he did. Turned out to be nothing to be immediately concerned with. Huge thanks to these guys!

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Jeff Flanigan

Customer service not great. Tried to return a part, I didn’t have a receipt unfortunately because they never gave me one to begin with. And the part has NAPA (brand name) labeled all over the packaging and they refused to take the return since I didn’t have a receipt. Mind you the package was not even opened & in showroom condition! I was returning it to swap it out with a different part… again they refused it. I asked if they can return it with a 20 percent re-stocking fee, they said no… I asked even a 50% re-stocking fee? They said no… They are absolutely not willing to work with you. I don’t know another business that operates this way let alone the packaging having NAPA written all over it! I was so furious I refuse to ever walk back into their store. Advance Auto Parts & other local part stores will forever have my business. It’s really unfortunate… Cheers!