O'Reilly Auto Parts AL 35750

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Markanthony Ramsey

Okay, Where to start with this O'Reilly's! My wife and I had a blown fuel injector in the middle of the night in about 20 degree weather. We managed to pull over to the O'Reilly's and had to stick out the night. They don't open until 7 am. The manager Sherry, got in at a very early 6ish and come out on person to check on us. Mind you she is a tiny little thing and was extremely brave just to walk up to us that early still dark. But she had a heart of gold, opened her store up early just for us to try and get some products to temporarily fix our issue and made sure my wife stayed inside out of the cold while I attempted to work the problem out! She then brought me a light to work with and was so kind and compassionate! I don't know what I could do to show my gratitude, but I am a top ranking reviewer for Google and with a 200k following I figured a good start would be to give this genuine and true review of their store, which was very well stocked, clean and warm! I bought a couple products one I used to no avail but another I returned, the cashier Amanda was so helpful and equally as kind as her warm hearted manager. She actually processed my refund while cutting up in a very kind manner multitasking on the phone helping another customer with out skipping a beat! Highly impressive all the way around!

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Jennifer Hand

Very helpful, knowledgeable commercial staff. We, at S&J Automotive , have been using this store for several years for our personal & some of our customer vehicles & never had a complaint.

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Shane Eubanks

Since I’ve been working on cars I have never been satisfied with this store they do not have any employees that know a thing about cars. I’ve been in their multiple times and still have yet to actually get help with my key fob on my car. Firstly employee didn’t even know how to take it apart so I went home and figured it out and go back up there for a new battery and now he can’t even figure out what battery goes in it so he simply shrugged his shoulder and said you can try but I’m not bc I can’t take the batteries back after you open them and walked away and started talking to another employee. Time before I’ve walked up to an employee and asked what windshield wiper blades go on my vehicle and he gave me one size and that was it well I needed 2 different sizes and then wanted to argue with me and say “my manager will kill me if I exchanged that part for you.” When it was his mess up first. Get better employees or shut down this location.