O'Reilly Auto Parts FL 33431

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Tom McDermott

I bought a battery November 2024 for my Audi at O'Reilly's Auto Parts on Dixie and Spanish River in Boca Raton. While my son had my car in December of 2025, the battery went dead. Instead of calling me to ask where I got the battery and if it was covered under warranty, he thought he was doing me a favor and purchased a new battery from a different auto parts store. When I became aware of this several days later, I assumed it was too late and decided to just write it off and forget about it. On a whim, I decided to call O'Reilly and ask if there were and options because this battery still had 3 years left on the warranty. I spoke with Lisa the store manager. I told her my story, and while she agreed it was unfortunate, there wasn't much she could do. Then she said let me just call my boss to make sure. when she called me back I could not beleive what she had to say. She said to bring the battery (the O'Reilly battery) back along with a receipt showing that I purcahased a new battery from the other auto parts store and she would give me a full refund. I immediately brought the other battery back and she issued me a $303.00 refund for the battery I just purchased. I have to say that I owned a business for 40 years before retiring a few years back, and as an owner sometimes you make decisions like this one as a matter of policy. It would have been very easy to say sorry, but you should have brought the bad battery back to us and we would have issued a warranty replacement etc. O'Reilly has made a new customer for life. I encourage everyone to buy their auto parts from this vendor. Great customer service is not always easy to find, but at O'Reilly's you won't have to look for it. It will find you!

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HSG

Phillip was great in here. Although they didn't have all my parts he found a store without me even asking which did! He was a pleasure speaking with - and may every store owner learn that seniors have the experience to put every customer at ease!

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I. Angela McIntosh

Guy helped with battery installation I'm unsure why he felt the need to scratch the surface of my battery creating marks on the new purchase. Unlikely to have anything to do with him if I visit again