Boat US/ TowBoat US Islamorda Poseidon Marine FL 33070

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Nancy Lucas

Any day on the water is great day, right? Carlos of TowBoat US Islamorada made it even better!! We had troubles coming up from Marathon so we anchored out. The next morning we also started taking on water. Carlos was there in an hour and got my friend’s beautiful 48’ CHB to Mangrove Marina and literally reversed her and tucked her perfectly into a slip. What a blessing! It was a gift to see his team mate pull up on the other boat and hand him a cold soda. That shows quality right there. The icing on the cake is, even though I’ve been yelled at by many a captain, dude at the dock, or even at the boat ramp — that didn’t happen this time! Carlos showed the utmost respect while I maneuvered lines and took instruction from both him and the captain. When I had a question or something to confirm, his answers were patient and kind. It’s not every day a woman is treated with such respect on the water. If I ever need help again, TowBoat will be the first call I make!

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Gerald

I am writing to express my disappointment with a phone call to Poseidon Marine Towing Corp. When I called, the man who answered the phone was extremely rude and quickly began raising his voice at me. I was taken aback, as I had not been disrespectful or confrontational in any way. There was no reason for the conversation to escalate the way it did. I am still unsure why this interaction turned hostile, but it was genuinely the worst customer service experience I have ever had. A company in the marine towing and emergency services industry should understand the importance of professionalism, patience, and respect when speaking with customers. Based on this interaction alone, I would not feel comfortable relying on this company in a situation where help is actually needed. I hope management takes this feedback seriously and addresses how customers are treated over the phone.

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Justin Kross

What excellent service and teamwork. Today, I had the unfortunate need to have my boat towed. I contacted Ilene at TowBoat US Islamorada. Before I could hang up the phone she had Captain Nelson dispatched and on his way from Islamorada to Key Largo to rescue us. Captain Nelson was professional, humble and expert in his control of his vessel and the vessel in tow. Without incident he brought us home and docked my boat perfectly… on the first try!! Thank you for your excellent and speedy service.