Prime Motors, Inc FL 34234

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Fernanda Oliveira

service I received here was absolutely amazing! Ygor seller worked very hard to meet my needs and exceeded my expectations. True definition of customer service and genuine care for others!Thank you

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Mike

Went in there to look around, Bruce got me in a jeep, worked his tail off to get me in what I wanted, got me a decent amount for my car, set me up with workable payments. He's a good people person doesn't push you into something you don't want. If you stop, go talk to him

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L B

Heidi assisted me buy my car 2 -3 weeks ago.she had me sign paperwork but unable to answer questions about registration process, title, time frame to send, non working radio, etc. if Heidi was new trainee she needed more assistance from management team during my purchase. If she wasn’t yet capable of being completely in charge of a dealership all day then she should not have been. I’m not frustrated with Heidi as much as disregard of respectful customer service. I did note that Heidi made multiple attempts at contacting her superiors re my questions during purchase with no response from them.Heidi did not have support. Of course mistakes happen-I’m frustrated at the way in which your business treats customers re my attempts at follow up re this mistake. I had to follow up because Michael did not- read rest. My car ended up losing a lot of air from front tire, found it had a nail in it. dealership should have noticed something like that&other front tire had almost twice the psi. I get call from a manager Michael ( 3 days ago) that he needs my signature on title as getting ready apparently to send in docs. Signature on title seems very important when selling a car, to me anyway. States he will drive up to my residence after work to have me sign it, will text me when he’s on his way. Heard nothing from Michael since (until this review!!) causing me /forced me into trying to contact him. called Prime Motors three times now over 3 days and same man keeps answering, states he will relay my message about title to Michael. But never heard from Michael after those promises. ? Today that same man (accent) hung up on me after telling me he will give me Micheals private number. I texted him ( he was not in office but his own phone when he called back) and asked him to yes please give me Michaels number. NO RESPONSE TO TEXT / no explanation of hang up. Prime Motors phone rings and rings with no message service. EXTREMELY POOR CUSTOMER SERVICE LACK OF COMMUNICATION NO CALL BACKS HANG UP ON THEIR CUSTOMERS FOR NO REASON I do not recommend Prime Motors