Action Towing & Recovery FL 34233

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Jorge w

I had a confirmed appointment to retrieve personal property from my repossessed vehicle. When I called to request earlier access due to medically necessary items inside the vehicle, including prescribed medication and required safety glasses, the representative ended the call each time I called. Shortly after, my confirmed appointment was canceled without my consent and I was told I would have to wait until the following week. This situation caused unnecessary stress and created a health and safety risk. No effort was made to accommodate a medical necessity or provide a reasonable alternative. Communication was unprofessional, and the handling of a medically sensitive request was disappointing. I would strongly advise others to document all interactions carefully and request written confirmation of appointments and policies in advance.

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Alexander Pantoja

This Towing company engages in practices that raise serious concerns about the legitimacy of its operations. They appear to have an arrangement with the Admiral Walk Condominium Association that allows them to tow vehicles without cause and without providing any prior notice. After towing, they demand a $435 fee to release the vehicle. They demand payment in cash! To make everything more suspicious. They also file a lien to sell the vehicle on the same day it is towed, again without notifying the owner. This pattern of behavior suggests conduct that may violate consumer protection standards. The association denies receiving any profit from this arrangement, but that claim is difficult to accept given the frequency and manner in which these tows occur. The company’s facility is located on an unmarked dirt road, hidden from public view, and its office is a deteriorated trailer that does not reflect a legitimate or safe business environment. Nothing about the location or their procedures inspires confidence. Residents and visitors should exercise extreme caution when dealing with this company and the monopoly it has established with the Admiral Walk Condominium Association

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Dakota

i understand everyone has to make a living but this was just such an unpleasant experience not even due to the tow. dude on the phone has a terrible attitude and threatened to raise rates when my sister called and asked why it was 400$ to pick it up less than 12 hours after a tow ... he told her we live in a "hispanic area where people don't follow rules" and that doesn't sit right as we're both white and that came unprompted from the employee. also had my less than 5 month old tires scraped to damn near BALD.