Advance Auto Parts NY 13212

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K M

After working a all day i had some issues with my car and someone said stop and get the battery tested. When i arrived just before 7 i was met with a older employee with all white hair. When i walked in i asked if they could test my battery and he said " why did you not come during the day its dark " i explained to the employee that i do work from 6:30am- 6:30 or 7: PM. He than said " we are open for 12 hours " and i again explained that i was unable to make it during the day. He than scoffed and grabbed the battery charger. When we get outside i explained some of the things going on and he just said " thats not a battery issue" and stood there just starting at me. After a few minutes of complete silence i just ended up leaving. Completely unprofessional behavior. I would be appalled if any of my employees spoke to customers in that way. Needless to say i will never go to an advanced auto again. If you read this and need help with your car go to autozone down the road

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Julie Panek

Very rude, I came in to bring my used oil and the old guy at the front refused it extremely rude and unprofessional . I don’t know why he’s even hired there. I went to O’Reillys. They took all my used fluids and apologize for advanced Auto‘s disrespectful behavior.

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Jaden Graham

Bought a wheel speed sensor and turned out it was the wrong part and when I went to return it the would do a return bc it’s electric part I was never told you can not return this part and $50 sensor that there employees messed up by not getting me the right one is now my fault. Needless to say I’m done buy parts at advance and as often as i am buying parts there you would think they would try and fix the situation but they didn’t even want to hear it.