O'Reilly Auto Parts TX 75154

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lala andrews

Uncharacteristic customer service was provided. The young lady working this morning demonstrated rudeness and impatience. A nice gentleman, however, took over the service. Her: I asked if that was all I needed. In response, she mentioned that I would have to wait instead of addressing my request. In further reviewing some of the comments. Sounds like rudeness is her M.O.

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Julia Easley

Big kudos to Oreilly's Auto Parts, the best auto parts store in Ellis County! Their staff is very knowledgeable, friendly and courteous. Today they quickly diagnosed my problem and made sure I got the right parts. Superb service!

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Selene Tobias

Went into the store today hoping to get help with a battery for my vehicle. Right away the person there which was Butch had an attitude. He is very rude and assumed I had a husband that should be helping me. He doesn’t know my situation. I left the store without the help I was hoping for. I did call corporate and did find out he is the assistant manager for this location. Corporate got my statement and called me back a couple hours later saying they had resolved the issue and suggested I go back to the store and they would help me with what I needed. I told corporate I wasn’t going back to the store and did thank them for looking into this matter because for Butch to have a manager position, he is lacking professionalism and should take a customer service training.