O'Reilly Auto Parts TX 76262

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Lori Fritz

Recently, my car broke down near this O'Reilly Auto in a shared parking lot with a 7 Eleven after I had just pulled away from the gas pumps. I immediately saw this store and thought they probably could help me with a jump. I ran inside where there were two employees. The man who 'helped' me came from a supply area in the back where he had expressed some frustration out loud to someone or something before assisting me. He seemed perturbed at the interruption and said he couldn't help me, the jumper box was not charged and he or the other employee couldn't leave the store. (You could see my car from their window) He made no further attempt to help me. I was disappointed and a bit frustrated. I proceeded to wait for a tow. As we were loading, I noted an employee outside helping another man with a jump and some diagnostics. I just wasn't at all impressed with the customer service provided me or any expressed concern over my predicament.

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Maria Wert

I had such a great experience today with a customer service tech named Rane. Rane went above and beyond checking my battery, explained everything clearly, and even changed my battery right there in the parking lot. He was quick, knowledgeable, friendly, and kind. It’s not everyday you get this type of customer service. Rane, thank you for making a stressful situation so easy.

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Kella Hardin

my car didn’t start this morning so once we got it jumped i came to o’reilly’s in roanoke to get the battery tested. sam was SO helpful in getting my battery replaced and all around such a genuine person to talk to. thank you for the help today Sam, God bless!