Crash Champions Collision Repair Mill Creek WA 98012

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Update 12/05/2025 still no contact from the shop. I am baffled at the unprofessional customer service. You charged my insurance $8,000 to fix some damage after my car got broken into. Still missing my radio trim piece. Still have incorrect window installed in my car, still have a horrible paint job and blending job. Still have overpay in my windshield and sunroof. Still have dust from them sanding my car in the hvac vents and nooks and cranny’s of the cars trim panels. Still haven’t heard back from anyone with this company. Ruined my cars value. Thanks! Waste of time collision company. Scammed my insurance for $8,000 in repairs and never completed the work needed. Zero follow up. It’s been a month and a half no phone calls. Very unprofessional attitude even dropping off my car and picking it up. Wouldn’t ever recommend anyone to ever go to a crash champions collision center ever! The fact they returned the car to me with missing trim panels. Dusty. Wrong parts installed has me wondering what else is wrong that I can’t BLATANTLY SEE.. Yet paid the premium for oem parts. Thanks for wasting my time crash champions mill creek team! Don’t call me either trying to resolve this review! I gave you exactly 50 days before I made this review! Nobody has contacted me to settle any of my concerns at first. Poor paint job Missing items claimed on insurance estimate Dust from sanding inside the entire car I contacted them 1 day after picking up my car and initially tried working with them about my issues but only received 1 follow up to tell me I’ll need to replace my entire radio for over $500 due to the fact Volkswagen doesn’t sell the aluminum trim bezel that surrounds it separately.. well after that phone call I went to Google and found it at 5,000 different online stores for $45.. that basically told me this entire company’s business strategy.. This has devastated the value of my vehicle and my appreciation for auto body technicians has tremendously dropped..

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Matt Houghton

Frustrating experience. Dropped a work vehicle at Crash Champions to have some insurance repair done on the driver side door. on 12/19/25. They initially told me 7-10 business days to complete the work before dropping off, which was a pretty big strain on the company as this is a daily driver for a tech, but we planned accordingly. When I spoke with a tech at Crash Champions after the initial inspection they told me it would be done that Thursday 12/25/25. I called 12/26/25 and was told it would be done the following Thursday 1/1/25. I got a call today 1/12/26 that the vehicle was done. If that was the only issue, I wouldn't have much of a complaint - these things happen. My real complaint is the poor communication and followup. When I spoke initially with Keegan we discussed also replacing the two side mirrors on the van since they had to be removed to work on the door anyway. I told him this likely would not be covered by insurance, and that's fine, I would be fine to pay for it. He said he would research if there were options other than the OEM part - I told him that's fine - let's take care of it. I told him the same regarding the missing door for the fuel cap. In my attempts to check in on the status of the vehicle in the 12 business days it was at Crash Champions, I asked for Keegan by name, but he was either not available or not in - and I was sent to another tech. Keegan never called me to confirm nor deny that the additional work had been approved or completed. My understanding was that I had given verbal authorization to complete the work. To my surprise, we pick up the vehicle and none of the mirrors or gas cap door are replaced. Very frustrating experience. Poor customer service and communication. Just ordered some aftermarket mirrors on Amazon...guess I'll do it myself.

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Arjun RoyChaudhuri

The customer service at this collision repair center is extremely unprofessional and poorly managed. Communication was frequent before the vehicle drop-off but stopped abruptly afterward, leaving me with no updates until repeated follow-ups. While one helpful front-desk staff member eventually provided updates, the main front-desk representative was consistently unfriendly and showed no urgency or courtesy during pickup, making me wait nearly 40 minutes without explanation. Despite requesting digital copies of the repair documents, I still haven’t received anything, and calls to the office go unanswered. My rating reflects the consistently poor communication and customer service. I may update this review if communication improves in the future.