Randy's Ring & Pinion WA 98204

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Jake Carroll

We've dealt with Randy's for a long time, countless Ring and Pinion sets from Yukon, axle assemblies, Lockers, you name it. While the Yukon stuff has been pretty good, we have had nothing but issues when it comes to the customer service and "support" from Randy's. We recently had a failure on a 2012 Dually rear axle assembly they built for us. The unit has around 5k miles, its full of metal and the ring and pinion locked up on it. We paid to have the unit towed to our shop, We called Randy's and we were informed that we could buy another unit and pay to ship this one back, once they went through and deemed it a warranty issue we would get a refund, or we could pay to ship the rear end back to them, and they would go through the warranty process and fix it; then ship it back. Only then would they reimburse the shipping, labor. Not sure about the tow. Bottom line, our customers knowing that we have there back is our most important goal. So telling a customer that they will have to wait another 4-6 weeks to get them back on the road is not okay. Nor should we as an installer be out $5k to fix someone else's lack of responsibility. For the several hundred dollars in shipping, the down time, and having a truck needing to be moved around the shop with no axle, we can just rebuilt it ourselves and get our customer taken care of. At the end of the day, Randy's just like most large companies don't care about the customer or end user, they care about $$ and Processes. Here's to you Randy's, go ahead and let us shops take the hit for your lack of quality and crap customer service, I'll go throw a set of gears in a customer's truck now. =(

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Mike Harford

Super awesome. I had to pick something g up for a friend before they closed. They were ready for me and hooked me up. So awesome. Thank you

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Kyle Elder

Called in, for a dana 44 with 4.88 gearing, they had everything in stock. Waited 2 days to arrive at my work, and fair pricing. Great people, they're happy to help people, you get what you pay for, and so far everything is perfect. Great and acknowledgable customer service. Will call and order more parts next time. And they're local which is a huge benefit for me! Thanks to Randy's ring and pinion, and their amazing team, I am able to get my Jeep back on the road, and set in motion the cross country trip I planned.