NAPA Auto Parts - Kuhl Auto Parts WA 99163

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Aiden Benjamin

I was having issues with my battery and brought my car in. One of the employees took the time to scrape and clean off all the corrosion instead of immediately recommending a replacement. It fixed the problem and saved me money on a new battery. Really appreciate the honesty and help!

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Dan Carrick

Came in with a torched battery and needed a test, staff was very friendly and even offered to replace the battery for me if needed. Ran the test and the mechanic there determined it was a starter issue and elected to send me elsewhere when most locations might have just gotten me to buy a battery and leave. Although the testing was incorrect and I actually DID need a new battery (and probably could have saved a decent amount of money doing it here), being able to have that kind of trust in a business goes a much longer way than a minor human error. Thanks!

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Kilo

I had a break down where my vehicle was "dead in the water." Not knowing if it was the battery or the alternator, I walked over to their shop and explained my situation. Rather than assume I was right or try to make a sale, one of their team drove me out to my vehicle with a battery jumper to test both battery and alternator and then helped me get the vehicle to the Napa lot so it would be easier to work on if any further parts or tools were needed. Of all the stores in Pullman/Moscow, Napa has the BEST customer service, competitive prices and asked if I was a student to see if I qualified for a discount. Easily ⭐ 5 stars ⭐