North Seattle Transmission WA 98155

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Torvig Johnson

I just want to share that these folk are as honest and honorable as the day is long during the hottest part of summer. I explained to Kaitlyn (hope I spelled it correctly) what I thought was wrong and what my situation (living on social security) is. They test drove my car, put it on the lift to check the transmission and told me not to worry; it should be fine for the time being. I am highly impressed. I could have been taken advantage of, but Kaitlyn and crew turned out to be a righteous godsend. I am very thankful and hope for them many happy days.

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Michael Toohey

I brought my vehicle to North Seattle Transmissions after spending weeks troubleshooting it myself. I narrowed it down to identifying a problem with the manual gear shift lever; it wouldn't cycle through gears. I needed a second opinion and a professional to look at it to suggest whether to repair this transmission or replace it. I made an appointment on Tuesday since my vehicle didn't run, and I needed to have it towed. I called to ask for advice on a technical question and the front desk told me to bring it in, the initial assessment would be $152. I brought it in the next day and left it with Dennis. I received a call from Dennis the next day and was a little confused to have him start giving me a rundown on the condition of my exhaust and suspension, two things that I did not ask for his opinion on. He then got to the point and explained that he thought it was a bad valve body on the transmission that would likely need to be replaced. When I went to pick up the vehicle, having not authorized the work, he invoiced me for a vague "two to three hours" at 423 dollars that wasn't even listed on the invoice. 2 hours is a very different price than 3 hours, and why wasn't the $152 assessment fee applied to any of this? Dennis did not acknowledge a $152 assessment fee, which he had me sign off on when I delivered the vehicle, or that he spent unnecessary time chasing maintenance which I had not requested. I brought this to the transmission "specialists" for a specific reason: the gear selector on the transmission was not cycling through gears manually. Is this bad, or can you possibly fix it? Instead, they spent two to three ambiguous hours assessing other components of the van. Dennis then told me that he couldn't assess the transmission without driving it, while also giving me a diagnosis that the valve body needed to be replaced. I brought my vehicle here based on the reviews stating that they are a trustworthy, community-centric shop, I had a very, very different experience. Buyer beware if you bring your vehicle here.

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Tee Jay

North Seattle Transmission deserves nothing less than a 5 star review. They where fast friendly and definitely reliable. They got my truck back on the road running better than ever . Dennis took great care of me and I will definitely be back if I ever need to be . Thank you Dennis.