AutoZone Auto Parts 28779

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Ryan Casey

The manager here helped me on Sunday morning with a dead battery issue. Not a difficult issue but I would have been stranded without him. He went above and beyond with his knowledge and customer service.

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Jon Marsh

Fast, helpful service. Was able to purchase what I needed for the repair of my vehicle at a fair price.

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Sharing Ideas2019

Fast, friendly service and a clean store.

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Big Steve

This is the worst auto zone I have ever dealt with. If I could give them less than 1 star I would. I tried to call this autozone and order some parts for my truck. Well they tell me that I can't have parts sent to my house if they are in stock. So I sit on the phone with them for probably an hour trying to get the parts I need. We'll after talking to two different employees they never sent the parts or never even let me order. So I search another store in Google. The only one I can find open in in TN in a state next to mine. I have to call that auto zone and talk to two people at that autozone instead of getting the parts from an autozone that is 15 mins from my house. The first autozone I called down right refused to help me and eventually hung up on me. I had to call a different auto zone in a different state to find help. Now I don't want to bring up prejudice in a time like this. But every person I've talked to within in my Tribe says they have had the exact same problem with this autozone in sylva nc. Why is it that I have to call multiple different autozones to get the parts I need sent to my house? Because the sylva nc autozone location treated me like a wasn't worth helping and they didn't have the time of day to be bothered with helping a customer because they knew I was from Cherokee. Becuase I'm an Native American they refused to help me. If that's not the definition of discrimination, I don't know what is.

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Venus Wilson

I had the worst experience in this store when I went to purchase a radiator cap for my van. When I told the lady my information she could not find my actual car in the system. Her manager came over to help and informed me that the information I gave had to be wrong. I've been driving the car for years and I maintain it myself so of course I know what I am driving! When they insisted I was wrong again, I pointed out my vehicle in the parking lot and he went out to check , not believing that I knew what I was driving! He came back inside and said that I was right but she was putting it in the computer wrong and that was the problem. He didn't apologize and never did she for the rude behavior. If I could give it a negative star I would! I will never go back here!

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Aubree Ross

I came in, unplanned in the morning, because my car wouldn't start and I was having a terrible time getting home. The staff was extremely polite and welcoming. Ernie, a staff employee did everything he could to help me and was very cordial and understanding. He cleaned up my battery, tested it, and replaced it. Ernie was very helpful! I definitely recommend this autozone! I haven't received service like that in quite a while. They were lovely! Thank you so much!!!

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Misty Moore

Service is top notch at this auto parts store. The staff are knowledgable, and attentive. Emplyees act in a professional manner. The store is well stocked and has a good selection and variety. The company advertises good sales weekly. Extra services are free, like bulb and wiper installation, battering charging, tool lending program, and they will run a diagnostic if your check engine light comes on. Employees are familiar with local businesses if you need a trustworthy referral.

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William S (Bipedalist)

Went for a code read for check engine light, very responsive and loaned the tool as they were not allowed to enter customer vehicle due to pandemic. They read and printed the code for me after I hooked it up and brought in the stored codes.

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Blake Hicks

Great staff very helpful and friendly.

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Paul Manogue

Excellent service! I went in for screws for my rattling license plate. Well I didn't have but the top two screw holes. So they helped me fix my rattle at no charge. Genuinely seemed happy to help me with my issue even though they weren't selling me anything. Their prices may be a little higher than the big box goliath in town. Their service is simply amazing! They have certainly earned my loyalty. Service means a lot to this customer. I love it!