Had a motor listed at $1750 and I called to buy. They proceeded to raise the price that was listed on Car-parts.com from $1750 to $2000. Very dishonest way to conduct business. Girl was rude and said price was wrong on car-parts according to the boss.

Brooks is the worst junkyard I ever dealt with customer service and management I'm to a point I'm going to have to go to a lawyer to get my money back or a good transmission it took them 3 weeks to get me a transmission which was bad and this time they are giving me the runaround I can't get my money back I can't get a transmission they're just the worst customer service I'd recommend to go to a different salvage yard to get a part

Slowest shop in Saint Louis. Had me wait 2 1/2 hours just to tell me they don’t have my part. Customer service is terrible as well.

They didn’t have what I was looking for but they were very polite and took time to look.

Called 4 times to inquire about parts needed for my car. The 1st time they answered I asked for what I needed I was on speaker phone a lot of people were in the background talking to each other not using professional language, then I got hung up on. I called back the phone was picked up and immediately put on hold. I hung up I called back right away they answered the phone and said please hold and continued to put me on hold.

I needed a transmission, they told me it would take 5 days to pull it. I had to put a 100 dollars down. It wasn't ready for 17 days and me having to call and harass them about it. Wouldn't even give me a discount.

Spent 40+ minutes on hold, no hold music just 2 beeps every 5 seconds. Listened to nearly 1000 beeps today (did the math) and finally gave up. I get being busy and having to put people on hold but that's ridiculous, if people are waiting 40+ minutes you need to hire more staff to take calls.

Guy is super awesome and honest!!! Brought in a few items when he discovered he was short on paying me he made it up on my next visit to him, I wasn't even expecting it, so i was thoroughly happy 😁.. he's even helped me out with car parts and more than fair prices

Extremely fair pricing. In addition, I was quoted a(n already very good) price over the phone for two parts. When I arrived, I had found out that I needed a third, and he threw that in for no extra charge. A cursory Google search shows that extra part I needed should've cost me an extra $60-$100. So this in itself was very generous.Unfortunately, I had to wait for a few hours for my parts to be picked, but they very graciously offered me catered food that was there that day for the employees (probably as a Christmas/holiday treat), which I highly appreciated. In addition, I ended up having some very engaging and awesome conversations with one of the ladies on the staff while enjoying my late lunch.Finally, when they did return with my parts, they brought the parts I had asked for, and then a fair amount more, which they let me go home with as well.They were extremely kind to me in light of an unfortunate scenario, but more than made up for it, which is the mark of any good business that deals in customer service. Especially following a pretty horrible experience with a somewhat nearby competitor, I would highly recommend Brock's. While some of the staff could improve their service skills, the aforementioned treatment by the owner and other staff absolutely more than makes up for it. I will definitely be back here should I have any more auto parts needs.

They have the worst customer service ever!!! They make you paid for your parts upfront then tell you got wait three or four days for them to pull the parts I will not spend another dollars with