Modern Imports 63111

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Whit Lowell

We have been dealing with Modern Imports for a long time now. The parts are good and they come with a guarantee. The people are really nice and have always been helpful in getting us what we need.

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Christie Holcomb

Wasnt really sure how to rate this, it was yrs ago that i made a few purchases, and was all good, also i understand you might be expanding to the Illinois east st louis area, hopefully continue to grow your company,, sorry i meant you might be purchasing another yard on the east side,

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Pastor Pleasant

If I could rate this business 0 I would. These people are Callous and poor business individuals. BEWARE OF MODERN IMPORTS! I purchased a 6.2l Vin 2 engine. Was not able to have engine installed immediately due to Mechanics schedule. I licensed the vehicle at the end of April. The vehicle began to make a rattling noise with a sulfer odor. I thought the Catalytic Converter was bad so I ordered brand new Cats. Upon installing the Cats I tried starting the vehicle up. Long story short the engine locked up. Called Modern Imports and they first said we will get you going after the vehicle was inspected by their warranty guy. On Monday I was informed the by the service guy that it's a Mook Point. As classes as he could inform me....I was told that the warranty was up!!!! It was a 90 day warranty and I believe I was at 120 days. I spent $3200.00 for the engine. It was installed by a 40 year mechanic. I thought the days of Shabby businesses was over. I WILL NEVER BY ANYTHING FROM MODERN IMPORTS.....VERY CLASSLESS OPERATION. I RECOMMEND THAT THE SERVICE WRITER GET SOME TRAINING IN CUSTOMER SATISFACTION. Finally, you reap what you sow. Things will catch up with shabby business operations. The motor you guys sold me was stripped down of all parts, Anyone in the business know you guys will not sell motors without stripping them down. NICE TRY. I STILL SEE YOU DESIRE TO OPERATE IN THE SPIRIT OF DECEPTION. THE OIL WAS NOT OVER DUE! NICE WEAK TRY AGAIN TO COVER UP POOR BUSINESS PRACTICES. FINALLY, there was no reason for your company holding on to a customers core if the original bad motor was delivered back to you guys the same way the engine i purchased from you. Very lame excuse that oil was over due!!! anyone with common sense knows that the powerful 6.2l motor would not seize up if the oil change was over due...NICE TRY. YOU ARE MAKING YOURSELF LOOK PRETTY BAD. AS I SAID, EVENTUALLY YOUR BUSINESS PRACTICES WILL CATCH UP WITH YOU. AND LIKE THE WALLS OF JERICHO THE FALL WILL BE GREAT!!!! MAYBE I'LL COME TO YOUR MIND WHEN IT DOES.

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David Wear

Awesome experience. Melissa was very friendly and helpful. They will have business again 👍👍

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Wade Henderson

Friendly staff, quick to search parts, and say if they have it or if someone close does.

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Dustin Butler

They stated they could order the part we needed and gave an ETA, I called in to make sure the ETA was still accurate and got the runaround about shipping and the part would be almost a week later and not their problem...the female we spoke to was rude and wouldn't help...the gentleman I ordered the parts from called back and stated she was wrong, but we couldn't take the chance ... we use to deal with modern for years but they seem to have lost their customer service...we found the part somewhere else and had it same day... unfortunately, we will no longer do business with modern in the future due to previous issues with ETA problems, this was just the last time

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Rob Morrison

Melissa has always done an amazing job. Found what I needed gave me a clear fair price and helped me take care of my customer. I recommend Modern Imports whenever I can.

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David Roach

Melissa was extremely condescending and offered me a price of $165 for a used tail light to a ubiquitous model of car. I can buy a new one for $50 or $60 bucks. Save you're money for sone place that understands pricing and customer service.

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Chad R

Needed specific parts in black and they found them all in less than a week. Great quality and fit as they should. Saved thousands over buying aftermarket and having to paint them. Only downside is they don't deliver.

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Kenny Svec

Great place!!! Highly recommend for used auto parts

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Sarah Irvin

Prompt, friendly, professional. They got the part I needed transferred in within a week. I was previously scammed on similar parts so they were understanding and professional about assuring me that they would get me the part I needed. Will absolutely be working with them for more wrangler parts in the future! Thanks Melissa for everything!

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DeJuan Williams

Work there great place for auro parts.

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Feras kazlee

I ordered a headlight they give me a wrong one. I give them all the information for my vehicle after one week I back to them. I tell them this is a wrong headlight and I was working with Melissa bad person all time when I work with her she give me trouble, and she give me a wrong item, when I try to returned it, she tell me this headlight has some water. It is already junk. We cannot return it I don’t recommend you guys to work with her never.

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Daniel Palmieri

I am the owner of Franklin Specialists repair shop and I have been doing business with Modern Imports for decades. I want to thank everyone there and especially the owners for their continued dedication to my business and for all you do. You truly go above and beyond and I couldn’t do it without you. Thank you again and again for the years of continued excellent customer service.

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David Fisher

None of the "pull your own parts" salvage yards in the St. Louis area had the headlight assembly I was looking for. But these guys did, and at a reasonable price. Both gentlemen that helped me were friendly and professional. I've used them for a number years and they've always been a good resource. I give them my business whenever I can, unfortunately I don't live close.

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Tonya Pervansky

I swear by this place. Love the employees the one thing I could say is the street has glass everywhere and there's not alot of Parking. But they will get you taken care of....

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Brandon Meyers

I used their online chat feature to inquire about a used infotainment unit for our car. Jason worked very hard for me to be sure they had the correct unit for us. They packaged it appropriately for shipping and got it to us quickly. We installed the unit and everything is working great. Thank you for providing the correct product and good customer service to get our car working again.

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olusola fowosire

They are extremely amazing. I bought parts very cheap and they delivered it for me for FREE. My sales man was so nice and understanding. I even had to change my mind about delivering twice and he was cool about it. Every part I buy henceforth is going to be with them

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Peter Hatch

We spent yesterday chasing a clean wheel for one of our vehicles and your business showed one online. Jason quickly verified it was available and agreed to check the condition, which he promptly did. Modern offered the part at a good price and Jason`s service was excellent. Thanks and please send some cards with the wheel because we will be checking back.

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Zach H

Darryl treated us well. He's definitely on top of his game. Very good at what he does. Just talked to Darryl again and once again he went way above and beyond to help me find what I needed. Definitely my first call when I need anything automotive!!! Great business with an excellent salesman.

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Robert Butler

Excellent service, friendly folks. Melissa was warm, helpful, and went above and beyond to help me locate the right mirror for my vehicle. They will be my first call whenever I need a part.

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Mike Rahar

Grant was great! Had an issue locating the Mazda engine I originally wanted from them. Offered me a great deal on another engine they located on the yard. Drove 2 hours one way because of the excellent customer service and i will be using them in any of my future needs. GREAT FIRST EXPERIENCE!!!!!!

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Tom

Would be zero stars if I could. If you are a business, shop your parts elsewhere. They'll deliver damaged goods and then refuse to pick them up for return. Instead they'll give you a smart-ass reply about it being your responsibility to haul their crap back to them if you expect a refund. Make the sound business decision and give these fools a wide berth. Addendum following "response from owner": The delivery drivers drop the parts and run, so there is plenty of question about a part's usability. As for scheduling pick up: after numerous telephone and email requests met by all manner of snarky comments, I have a part that still hasn't been picked up. They've managed to drag this out to within a few days of the 30-day return window closing. Coincidence? Hardly. This is their business model. Be advised.

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Mika Hines

This was the ABSOLUTE WORST consumer experience ever. My fiance purchased a transmission from Modern Imports for a 2006 Audi a6 and the part DID NOT WORK! Thank God we purchased the warranty and are able to get our money back! But unfortunately we had to travel over 400 miles to make the purchase and return it! With the exception of the polite attitudes of our sales rep I would rate this business interaction a complete FLOP! We weren't offered reimbursement for traveling expense or compensated in any way for all our trouble! Not to mention the cost of labor for having the unit installed AND removed then discovering it was in worse condition than the one we originally had!!! ugh!!! Talk about a disheartening AND costly situation! At this point I am just thankful there was no hassle with our refund! BUYER BEWARE!!!!!

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Ralph Archuleta

I see some good reviews, but I will explain mine I own a shop in Lincoln Nebraska and have for over 20 years this was my first purchase with them Ricky was the salesperson after receiving the transmission and installing it, it wouldn’t shift or display any gear select, after removing it again and speaking with Ricky he said a adjuster would call within an hour, 4 days later I called him back and he said oh wow okay I’ll just work on the refund and don’t worry about shipping it back it wasn’t worth it, so 7 days pass no refund call again talk to Ricky again he said they got a new credit card system and it would be there by Friday, again another week past no refund or call so I call him a third time Ricky now states his manager has been gone and he is back now and it would be issued that day it’s now over 6 weeks and I have no refund a customers car I had to eat the 500.00 I paid to Modern Imports for the faulty transmission turns out a pin had been corroded and broke off at the transmission module in the transmission so it needed a new module I spoke to Ricky on more than enough occasions and as a professional I would have expected more from a business, update so it isn’t unusual for miscommunication within a company to happen and this was a perfect example simple miscommunication so I’d like to apologize and also thank the team at Modern Import for there swift action into my matter, thank you again and very much so your staff handled this very professionally, I’ll be looking forward to future business, the issue was a pin on the module we purchased looked to have been corroded off and couldn’t be programmed one of the reasons we where replacing the transmission bad control module but again thank you kindly

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Chris Depczynski

Contacted this establishment for some hood hinges on my vehicle, said they had a couple sets available, I picked one of the two, to purchase. Was told it would be a couple days etc. Come the day of received a call from Nick and was informed that they were mangled from the parts puller. If they had spent a little extra time, and effort I would be receiving these hinges, but lack of pay for this type of work (pulling parts etc) reflects the surroundings etc. At the minimum the staff were informative and curtious of there potential customers.. Sometimes you just have to do it yourself and make the time to get it right the first time

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Steve Brown

I’ve dealt with Modern many times in the past for specifically VW and Audi parts. They will always seem to take the time to look for the hard to find items that sometime are things that would get crushed and thrown away that are still quite expensive items. Most yards won’t take the time to take them off and sell them to you. Jason particularly went the extra mile at the end of a day to get pictures of an item to make sure it was correct and then I had it in one day! Thanks a lot guys!

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Walled Agha

This is a horrible place. I really really would not recommend anyone to go there. They are liars, crooks and extremely rude. I called a day before and got a quote on couple of parts for my car. I was told $80, on I part and the other part they could not provide unless I bought the whole door which he quoted me $100. When I got there the next day in the morning, he started looking at his computer looking for the info. When I told him the price I was quoted he got very rude and uncivilized and told me the parts I needed got broke!!!! The reason he said that which I knew he was a liar is because he thought I was telling him $40 a piece. I told him the guy I spoke to yesterday, then he interrupted me and in a very rude and uneducated, uncivilized way pointed his finger close to his face and told me I am the one you talked too!!!! Unbelievable!! Have not seen anything like this before in regards to customer service. And to make things worse this Asian looking guy comes up (could be the manager) and goes what's going on? Asking the rude guy( don't know his name)Then continues asking him about what I need and then unbelievably in a rude and uneducated uncivilized way tells me pointing at the guy that whatever he said is going to happen!!! In other words leave we do not want your business!! This guy if he was the manager I would not hire him as a busser in a restaurant or my dog keeper!! Avoid this place at all cost!! Never coming back to this horrible place

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Mary

Had good prices but 4 days after I got the car check engine light came on and salesperson told me they'd take care of that and the exhaust leak it had and didn't come through on any promises. I hate car salesman . They're not any better than politicians. I think he took advantage of my situation i had just been involved in a robbery and car jacking at gun point threatening my life

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None K

STRONGLY CAUTION DOING BUISNESS HERE! Lots of bad reviews read them. I found parts online so i called to veryify they were there and in good working order and they were, i have pictures to prove it taken that morning. the salesman daryl realized they priced it wrong so he jacked the price up for a "core charge" then wanted to overcharge for shipping so i ordered through their website instead and there was no core charge and shipping was %75 less then he wanted to charge. 5 days later i called and asked where my parts were and was told they threw them away because they were "defective" complete lies! made it a hassle to get my money back what a joke. could have atleast told me straight up so i could buy them from someone else. these guys are scandalous and obviously dont care about their reputation. i gave them a chance to do the right thing before writing this review it was easily preventable. 2nd response they were not missing! daryl sent pictures of them while they were on his desk that morning! Do you want proof? ill glady show you! After being rudely treated i wanted to speak with you the owner to explain the situation and they wouldnt allow it so im writing you here ya rat faced liar. and when they went "missing" or "thrown away" why wasnt i notified or offered different parts? or IMMEDIATELY given a refund! we call that theft here in america. i sell car parts on a weekly basis! i know very well they would fit in 1-2 small priority boxes via usps $13.80-$27.60 max! why dont you explain core charges and shipping to your website cause it only charged me $20 in ship and no $80 core charge! Its halarious reading these reviews, every other one is saying you and your company are a bunch of lieing thieves. anyone that reads through these can tell your full of S#%* and in return your loosing sales. #KARMA