Chapman Motors Nanaimo V9R 5C2

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Lily Gyorfi

Being a first time Volvo owner, I was quickly guided to the honest and skilled mechanics at Chapman Motors. I was able to get my XC90 in for an oil change and inspection in now time. I had the pleasure of dealing with Terry when I dropped off my keys and another gentleman when I returned to pick up the vehicle. If you are looking for an honest mechanic to take your vehicle too, make sure to check out the guys here at Chapman Motors.

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Daniel Harris

Having had a bad experience with other mechanics it was very refreshing to discover Chapman's.If you have a Volvo, as we do, this is definitely the place to go. The staff are friendly and happy to explain things. With very reasonable parts and labour costings.We went in with an issue which turned out to be more serious than we thought and we are able to get a slot for the following Monday, including having the missing parts ordered in for the morning, despite the offer to carry out a service there and then, we decided to opt for their recommendations and replace all items for a safer driving car.We were provided with a courtesy car for no additional charge for the time the car was being serviced. Several hours later we had all the issues resolved along with a list of upcoming repairs to consider.All in all, my wife and I we're extremely satisfied with the work and are set on using them as our go to mechanic for all future work.

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Shamus K.

Terry runs a solid business here at Chapman.Needed front sway bar bushings and a new piece of exhaust fixed on my 2004 S40. Not only did Sean (the technician) fix the problem with ease they also got me in right away when other shops were weeks behind.They keep great communication along the way while the work is being done and will notify you if any other problems arise during the process.I would 100% recommended any of the Chapman Motor locations for any service you need done on your vehicles.Thanks again Terry & Sean will be back for my future mechanical needs.Shamus

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Anne

Had an unknown error message pop up on my new XC60, I was concerned and frustrated. Cody answered my call, told me he was booked up for the week, but could here my concern and suggested I bring the vehicle in so they could check the message and make sure it wasn't anything serious. When I got there Sean spent a good deal of time decoding everything for me and explaining how to work my car. I was in and out and extremely relieved and grateful. What amazing service! Thank you both very very much! Highly recommend Chapman motors.

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Chase Miller

We had a 3rd party deliver our Volvo for programming a module. The tool was apparently not on site after appointment was made and in turn car needed to be left over night (OK). While we were waiting and looking at other options we spoke with Volvo Victoria who expressed same day service with charge of $150.00+tax. Which consisted of $85=software +$65 of labor.. Chapman did get the job done and then issued an invoice for $150.00=software and $225=Labor $375+tax!!! How can they charge $225 labor when dealer charges $65.. I asked the 3rd party to give them the opportunity to make this right and response was that they usually tell people that they charge more then dealer but may have neglected to do so?? Really the principal not the price! In the future we will make the trip to Victoria.

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lili vi

I highly recommend Chapman Motors (Volvo specialist) but the awesome mechanic can fix any other kind of vehicle you have that needs repair. Sean the mechanic is the best! Terry and Sean thank you very much :)

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Steve

So far I've had 2 bad experiences with Chapman Motors in Nanaimo. The first was in 2007 after I bought a used 2001 V70 XC and brought it in for a mechanical inspection. They told me it would need a timing belt. After many hours I returned to a vehicle that had NOT had the timing belt replaced because "the one in there is aftermarket" so rather than pay $700 for a timing belt job they charged me $500 for an oil change that I didn't ask for and replacing the fuse for the rear wiper motor that wasn't working.My second experience was in May 2014 when the same car was running a bit odd and I had it checked out because Canadian Tire couldn't figure out the problem. Chapman charged me $100 to tell me I needed a PCV system service for $1500 and that MIGHT fix it. I got a second opinion over the phone from another Volvo specialist that told me that the PCV service wouldn't fix it. About a week later, the car died on the side of the highway and BCAA towed it to the nearest garage where they had it fixed in one day by replacing a mass airflow sensor. $500 and one day later, my car is running better than it has in months.If you're going to advertise your shop as "Volvo Specialists" then you should be better at diagnosing a problem than Joe Mechanic at any old garage.DON'T GO HERE! TAKE YOUR VOLVO SOMEWHERE ELSE.

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Maria Novak

Just don't go here. Period. Even if its as small as your headlights arent working, just don't. They will take forever to tell you they cannot fix the problem; and then still charge you an exorbitant amount.

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Tommy Lee

They charge too much for easy job. They are highway robbery!!. be careful.

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Lorraine Given

Always appreciate how helpful Terry and Sean are, they go beyond.