Kendallville Iron & Metal, Inc. IN 46755

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Doug Hiser

I've been there several times over the years and never had a problem. Dropped off furniture, scrap Steele, aluminum. They tell me we're to drop it, and then give me money for things I need to get rid of.

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mike baker

Not sure why they have a phone number all my calls have gone unanswered. Guess they don't want my business.

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Jake Frey

I had a very poor experience with this place. I had them bring a container to a job site where we removed an existing metal roof. When I received payment for the material, the weight listed on the ticket was about 2,500 lb less than I expected. When I buy metal roofing material from my vendor, the shipping tickets show how heavy the order is. Hence I had a fairly good idea of how much weight should be in the container. When I receive payment, and saw the weight they listed on their ticket, I called in and talked to a gentleman named Steve. He immediately became very testy when I asked him about the difference in weight, insisting that there is no way that they could cheat, as the weight is stamped on their tickets, not handwritten on by someone. He essentially laughed at the info I had, an insisted that I was obviously wrong as their scales could not be inaccurate. I tried to explain that I was simply trying to understand where the difference was, and that I wasn't even necessarily expecting him to pay me the difference, or to do anything about it. But the longer we talked the more irritable he became, insisting that there is no way that they could be wrong and that I obviously have no clue what I'm talking about, demanding that I never call them again. At best, the customer service at Kendallville Iron & Metal is very poor. At worst, they took a ton or more of scrap out of my container before they crossed the scale. I'll never know. Because I was told not to call them again.