LKQ Pick Your Part - Mount Airy MD 21771

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Vincent Tran

Literally drove 12 hours up to look for a couple used 2009-2012 Mazda 6's that fit what I needed. I called customer service beforehand to confirm the center dome light/sunglasses holder WITHOUT sunroof controls would be $17.02. When I got to the location, I spoke to the entry cashier, this older lady who also confirmed the pricing of the center dome light. I also told her I had my marker light harness pulled FROM MY VEHICLE to check the wiring would be the exact fit. My specific harness was corroded as the car originated from PA. I found the parts I needed along with the dash vents. However when I got to the checkout, the guy was like sure $17 sounds about right, but then proceeded to upcharge me $32 for the part by lying and saying I was buying the whole center console. The center console is the middle part that you rest your arm on. Perhaps the people here need a refresher course on inventory names. On top of that, I was forced to pay for my own wiring harness that I literally announced I was bringing in. He demanded I pay $16 for a harness that was mine. I did not want to make a bigger deal and ended up telling him to keep my harness and paid for the two dash vents and "CENTER CONSOLE". I also asked for a bandaid as I cut my finger despite wearing gloves while working. He said he didn't have any yet I was charged an Environmental fee that clearly states the environment would be safe. I demand restitution for the upcharge of the center dome light. As for the harness, I already paid for a replacement at another place. But that's time and money I lost having to deal with you guys. I run my own shop strectching from Florida to Virginia and I think it's very important to be transparent and honest when running a business instead of bait and switching paying customers. I worked for Toyota as a tech for over 5 years and some of the prices you guys charge are in line with dealership pricing although yours are used and have hidden charges.

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Rina Gonzalez

Don't come when it it very hot because you could faint check there website to see if they have the parts of the car you are looking for first other than that the prices. I wish they would stop selling carpets like they are new. I found a carpet for my car in a used car they wanted to charge me 28 for the carpet. So I left it if I wanted a new carpet I would have just gone to the store but getting an old carpet with a new carpet price tag. I don't think so! Please fairly price your used stuff.

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Alex Antonishek

Quality dipped, prices are inflated and you're nickel and dimed for everything. If you need something in a pinch it's great, but if you can wait check eBay that way you don't waste gas, money, and time. Example I bought a full side mirror and was charged 30, I also bought a mirror cap I was charged 30 for just the plastic cap.