Raceway Pik-A-Part TN 38372

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David Massey

Absolutely terrible place to do business with. I ordered a transmission on a Tuesday before Labor Day and was told it would be in Friday. I called Thursday evening and was told that I could pick it up the following day as I had been previously been told. I paid a gentleman to pickup the transmission for me as my truck was without a transmission. When we arrived Friday morning I was told the truck and broken down and the part wouldn't be in. I asked where the truck was and we may would go pick it up. The clown working the front desk said for all he knew it could be broken down in a field somewhere. I asked if they didn't have any tracking on a truck traveling 9+ hrs or had communication with the driver. I asked about the guarantee on having the parts on time as promised as it ran on a large monitor behind the clueless jerk working the desk. He said that there was nothing he could do. I asked to speak to a manager. The salesman that I bought the part from told me that they would deliver that part to my house the following Wednesday following the long weekend and would take $200 off. The part didn't arrive Wednesday so I called and was promised it would come Thursday. The transmission wouldn't come Thursday or Friday. Repeated calls I would be given the run around. Neither the salesman or the general manager would return my calls. After 10 days of being given the around I showed up with the authorities as I had paid for the transmission had been paid for in full. The salesman then informed the part and been " lost' and that they refunded my money the previous day after holding it for 2 weeks without at least a courtesy call. They don't stand behind their word or the guarantee they falsely display behind the counter. I would recommend you go anywhere but here. Horrible place to do business with

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Shawn Sweat

Have done numerous transactions with Pik-A-Part and its great how they will look up the vehicle and parts your looking for. They will also tell u if they think its been picked, like today i went to look for driver control switch and they told me how many vehicles they had that i was looking for and was told that was a high picked item and they doubt its even on there. So saved me time and money. And there always nice to deal with.

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Adam Carlton

The new owners have destroyed this place! $3 to get in are you crazy??? Reply: the closest other "self service yard" is Pull-A-Part and they are $1 for VIP & $2 for normal one time cx. So a couple things here, you there's no benefit to being a regular customer for y'all now, used to the guys would take care of us regulars. I would say some type of VIP, frequent puller or something is needed. Heck if you spend over $100 you should get your gate fee back. Anything!!! And bring back the $50 buckets!!!! Please ‼ But probably the biggest issue I have found here lately is the lack of organization in the yard, The yard is full of trash! It didn't used to be like this! They're still cars listed in the system that are no longer on the yard I can't tell you how many times I have tried to find something that said it was there and was not there and then you go and ask somebody and they say well "I crushed that last week" It happened again today except for another person! Just seems like the owners either don't care or put profit over customer experience! But what they don't realize is we would spend more money if we enjoyed our time there, felt like we had some value in what we were getting, I didn't have to shell out every time to go in the door three bucks I know that doesn't sound like a lot to you guys but if I go there everyday a week that adds up!