I called on a Thursday and then again on Friday, asking if they had a side headlamp for a particular car. Thursday they said they'd check and call me back. When I didn't hear anything by Friday I called again. A different guy said he'd tell the other guy to call me back (pretty sure he could have just checked it out). Neither one ever called me back. On the following Monday I called a different salvage place, got an immediate answer that they did have the part and picked it up within 2 hours.

I have used this establishment for serveral part and have had no issue with them. Yes sometime they are a bit short and hang up quickly on the phone and yes I have called or sent them a message requested a part and they have not called back. I did not take it personal as I knew I was not the only customer they were helping. I simply called up again and got the answer I was looking for. Bottom line they either had the part I was looking for or they did not. They have been honest and fair and that is all I can ask. I am going there tomorrow to pick up a part and I will relay the feedback to them. Perhaps they might make an effort to call back and not be short on the phone.

I would give negative stars if possible. I was having serious issues with my car and was told by another mechanic that my car needed a new engine and was referred to these jokers. They confirmed that they needed to put a new engine in our Kia Soul. After completing the work the car still did not run correctly. They charged my dad, who is elderly and handicap, $4300. We had to take it to Kia dealership, which we should have done to begin with but were trying to save money. HA! Kia confirmed that Scratchys had cut wires and they had to repair the entire wiring harness. The car was so screwed after they had it that I had to dump it and buy a new car. I have proof from Kia corporate and certified Kia reports. When I called to confront them, within the "30 day guarantee", they screamed at me and denied cutting any wires. He said they must have been cut somewhere else. DO NOT TRUST THESE IDIOTS!!

Terrible customer service. Unbelievably rude. I called for a part and had to explain that their part cost twice as much as brand new. When I explained that they said they had labor which makes no difference to me when I can get a new one for less. Then in the middle of my sentence the woman yelled thank you and hung up on me. Never once was I anything but polite. I will be buying my parts new for cheaper from now on.

just e- mailed them to see if they can locate parts i have been searching for for 8 months across the US. the parts i am looking for are rare and replacement parts are no longer made. We will see if i get a response as to weather they can get it or not. btw they are quarter panels or a bed for a 79 f150 short bed.. next to impossible to find in good usable shape. 3 stars for now subject to change depending if i get a response email or not. if they have or locate the parts then10 stars and a customer for life

Bought a transmission for $900. Larry told me that it was basically new. That there was an engine fire and the transmission has been sitting on the lot for years. Well I had the transmission installed and it drove it for a couple weeks and then it started to leak. It is leaking from the shift forks and the side cover. I had a place fix the side cover gasket and they said the fire melted something internally in the transmission and that shop transmission shop told me they could never sell a transmission in that condition. So I called Scratchy's telling them problem. The person at the desk said he would call me back. Well I never got a call from them. Finally when I did get a hold of Larry he told me well there is nothing I am going to do for you. Now I am stuck with being over $2500 in debt and a transmission that leaks and has parts melted internally. I would strongly recommend going to another junkyard for the part you are looking for.

Quality used parts at a fair price! I go to Scratchy's every time I need a part, big or small. Scratchy's is a busy mom and pop shop, they do not have a lot of employees which keeps their prices low. If you do not get a quick call back, call them again, it just means they are swamped!

I called them to come and scrap out a totaled car which is sitting at a friends shop. They never came to pick up the car, they never called me to say otherwise, and when I called to ask about it (twice) I was told the the person I needed to speak to was not present and never received a call back. Please do not use this company, they are unprofessional and unreliable.

For years ive tried giving them the benefit of doubt, but they remain the same. Always say they will call back, but never do. Being "swampped" is not the reason, cause you can drive there and there will be noone there just employees. Ive called them two days in a row for them to ignore me, then told em to just come pick up my junker, said they were on the way and never called or showd. WORST ACE TO GO TO, EASE HEED WARNINGS AND LOOK ELSE WHERE

I bought some parts from there had no problems at all I will continue to do business with him I just wish they had a return policy which I was told by the young kid after I paid for the parts no return policy