Firestone Complete Auto Care AZ 85209

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Ashley

I didn’t end up purchasing anything today, but I still want to leave a review because of how well Brian treated me. I came in stressed about a tire issue and he took the time to look at my car, explain things clearly, and give me honest advice. Brian didn’t try to upsell me or pressure me. In fact, he actually recommended the most cost-effective option for my situation, even though it meant I wouldn’t be buying anything from Firestone today. That kind of honesty and integrity is rare. I really appreciated how respectful and helpful he was — he showed he truly cares about the customer, not just the sale. I’d definitely come back here in the future because of the way he handled things. Thank you, Brian, for being so kind and upfront. It meant a lot.

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Joey Salcone

The guy I spoke on the phone with, Kai, was super helpful and informative with helping me get my wheel alignment for my 2012 ford fusion. My alignment was horrible but after speaking with Kai and getting my appointment set up and getting it fixed my car is back to normal. Also he didnt try to up sell me which is nice because other places try to do that to me when I try going through them.

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Braden Ure

Not the kind of guy to leave reviews, but I had an exceptional experience here this last weekend. Woke up to a coughing battery, which eventually died, and remembered that I had a guarantee through Firestone. I called them and talked to Brian, who was thoughtful, knowledgeable, and polite. He was able to walk me through the replacement process and was very transparent. When I arrived, he was equally kind and thorough in his explanation of what they'd be doing. Never taking my car anywhere else! Customer service is unmatched!