Nisqually Automotive & Towing WA 98516

A

Aaron Zhukov

Thank you to the two drivers that came out yesterday on a holiday week, took time away from there family to tow me to the nearest Kenworth dealership after my truck simply died on me and wouldn’t restart. Both of the drivers were professional and knew what they were doing. I spoke with Tony, the gentleman who set up the tow. ETA was a lot quicker. They got there within the hour and had me all hooked up and ready to tow within a very reasonable amount of time. Thank you again for helping a fellow truck driver out. I appreciate your service and dedication.

L

Lindsay McCoy

As someone who is already struggling and anxious about finances and my car, I had a really disappointing and anxiety-inducing experience with their automotive shop and will not be coming here again. I originally called because I had a check engine light come on and I got the code scanned at O’Reilly auto parts. Front desk service told me that they would be able to provide me with a more detailed, in-depth scan than O’Reilly auto parts. I drop my car off, get a call a few hours later, come in, and front desk staff hands me a piece of paper with less information than O’Reilly auto parts gave me. The mechanic didn’t come out to provide their opinion or findings either. I was within my right to ask why they decided that I needed $2000 worth of parts replaced. I politely informed front desk staff that I had been reassured I would get more information than they were providing me. Despite talking calmly and politely, she immediately tore the information paper and invoice in half and snapped at me with negative attitude. I left immediately because I did not feel safe. As soon as I got home, she called me to apologize and gave me a rundown the mechanic’s thoughts, which was the least they could do after attempting to charge me $75 for something that O’Reilly auto parts did twice as better for free. This is the only reason they’re getting two stars instead of one star, but I still will not be coming back or recommending anyone to come here. Their parts are overpriced after doing research and they do not seem to care about their customers.

J

Josh

I had a really frustrating experience with Nisqually Automotive the other day that I would like to share. Before Christmas, I called to schedule an appointment for my brakes, which they had replaced before. My brakes started making a tapping noise after I had to use them heavily during an accident, so I explained the issue in detail. The receptionist told me I could bring my car in on January 3rd. But when I called on the 3rd to confirm, they told me there were no openings and that I’d have to wait until January 15th. This was beyond frustrating because it completely went against what I was told earlier, and being given such a small window to bring my car in felt unreasonable.It then took over ten days of constant calls just to get in touch with a manager, even though they kept promising someone would call me back—which never happened. When I finally got through, they scheduled me for January 15th at 2 PM. On the day of the appointment, I brought my car in expecting them to actually inspect it properly. Instead, the mechanic just took it for a quick drive. At first, he said he didn’t hear the tapping noise I described (which happens every single time I press the brake pedal). Then he completely contradicted himself by saying he did hear a tapping noise but claimed it was caused by a relay under the dashboard. That explanation made no sense because the noise clearly happens when pressing the brake pedal—it has nothing to do with the dashboard or any relay.What really made it clear they didn’t want to deal with my issue was when I asked what to do if the tapping noise continued. The mechanic told me to take my car to Brian’s Auto Shop—basically passing me off to someone else instead of fixing the problem themselves. It felt like they didn’t care about helping me at all.The whole experience was unacceptable. Their communication was terrible from start to finish, they didn’t take my concerns seriously, and the mechanic’s explanations were inconsistent and unhelpful. I won’t be going back to Nisqually Automotive, and based on this experience, I wouldn’t recommend them to anyone. UPDATE: about a year and a half ago, Nisqually Automotive told they performed a coolant flush, changed the radiator cap, and replaced the thermostat. When I drove out of the parking lot, and on Marvin rd., my car started overheating. I had to pull over immediately, and call them back. First, they didn't offer a tow back to the shop, so I waited for it to cool down, and carefully drove it back to the shop for them to fix it. I was told it just needed air pockets out. For the a year and half, the temperature, and coolant system seemed normal until i suddenly overheated. Upon inspecting the hoses for the upper radiator, I noticed a huge hole blown out of the hose. I had to buy a new thermostat, upper and lower rad hose, filler neck for going securing the thermostat, radiator cap, hose clamps, coolant, oil, and oil filter. Upon removing the thermostat, I noticed it was off-set. For my particular car, there a re notches that are suppose to line up when placing in the filler neck. Its oriented to go in only one way. However, a year and a half ago, Nisqually Automotive carelessly put in the thermostat without lining it up properly. this means that, for a year and a half, my car was slowly leaking oil in the coolant, and coolant in the oil. It built up over time enough to block the coolant system, and the hose to explode a hole in its side. I replaced the hoses, filler neck and thermostat, and I performed a coolant flush with distilled water, but first drained the old coolant by removing the lower rad hose (no petcock, and is likely why the mechanic failed to actually flush the whole system) and nothing but mud came out. I let it run for 10 min with distilled water and heat on high with the new thermostat seated correctly, I drained the water, and replaced it with pre diluted coolant, and since then my car has been running like a champ. I called Nisqually to speak with the manager to let him know of the situation, but I was dismissed. I Do NOT recommend!