Professional Towing & Recovery AZ 85017

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J. Norman Fiorie

My name is Norman I am 71 years old and somewhat disabled, my daily driver is a 1973 Chevy El Camino. This is a true American classic , I am very proud of my truck. It was Friday Oct 24th, 7:30 p.m. I pulled into a gas station to fuel up. As I was approaching the pumps my truck just died. Loss of battery power. After trouble shooting the problem, I was unable to repair my vehicle. I called Geico road side assistance. They recommended PROFESSIONAL TOWING AND RECOVERY. I contacted their company and they told me it would be 1.5 hours before someone would arrive. I was not very pleased about that however the dispatcher assured me that that was quite common in the towing industry. They kept in touch however continued issues with their current clients vehicle caused them to be even later. After 3.5 hours from contact time the driver arrived, his name is John. John quickly assessed the situation , took preliminary photographs of my vehicle, and proceeded to get my truck on board his deck truck. John worked quickly and appeared to be totally professional , performing his duties in a workmanlike fashion with absolutely no wasted motion. You could tell he was very experienced. His professionalism allowed me to become more relaxed with the situation. I knew that my classic was in good hands. Once my El Camino was secure on the deck John helped me into the cab of his deck truck. Considering that I walk with a cane and am somewhat disabled this was not an easy task. John was very patient and encouraging and with his assistance I managed to get into the cab. You could tell he had done this many times before because he gave me a heads up, getting out is even harder. We then left for a short 5 Mile trip to my home. Once we arrived it was necessary to put my truck onto my carport. John did this with amazing surgical expertise. You could tell he had done this many times. Once my truck was free of his truck he continued to work positioning my vehicle in the proper manner. It looked like it had been parked there under its own power. He made sure that I was completely pleased and then he bid me good evening and off to the next task. I highly recommend Mr John and professional towing company, he did a fantastic job and allowed me to rest easy knowing that my classic was in good hands . Norman Fiore

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Sierra

I had a great tow experience! John helped me out, and kept me informed on his status to my location which was not bad timing at all! He seemed really experienced and quick but did not cut any corners to make sure my car was towed properly and safely! This can be a stressful situation for people, so the ride to the dealership was comfortable as well with great conversation! 10/10 would recommend!

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Dezzy O'Connell

I got a flat tire tonight and needed roadside assistance. The driver I had, Keyon, went above and beyond tonight, making this situation much easier on me. He showed so much kindness and helped me find a good place to drop off my car that was close enough to my home. He was very very quick with his services, and had amazing customer service. Tonight I was reminded that kindness still exists in this world. If I could give more than 5 stars, I would. Thank you to Keyon and the company for making this night much easier.