Gary's Towing and Salvage Pool AZ 85706

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Julie Riley

My vehicle was at a mechanics being worked on when it was stolen. Unfortunately they didn't realize the theft or notify me until days later. I immediately filed a stolen car report with TPD & they informed me that Gary's had my vehicle. I felt relieved that it had been recovered! It was reported abandoned & towed for safe keeping is what I was told. I called Gary's Towing & they wouldn't give me any information about my vehicles condition except that there were no keys in it & with the hitch fee, Towing, mileage, storage per day plus some other fee's it would be about $400.! I understand they're a business but their lack of ethics & lack of empathy for someone having their vehicle stolen & completely totalled is disgusting! They led me to believe that I should have a locksmith meet me there to make a ignition key, pay all their fees & I could drive my vehicle away! They wouldn't budge on the charges even with a police report! They insisted that the only way to avoid the fee's were if I had proof that I reported it stolen before they towed it. Since I wasn't even aware of it until 2 days after they towed it, I was basically screwed. I will say that TPD sent a letter to my mailing address (which is at P.O. & I didn't have transportation to) saying I had 5 business days to get my vehicle without having to pay Gary's Towing fines which would have been great had I known I would have found someone to drive me there! Gary's could have been ethical & told me that especially when I let them know that I didn't have the money as I'm on disability. I found someone willing to buy my vehicle & pay to get it released only to get there & get the run around. They wanted $800. now, as it took me a few weeks, but up front before letting us even see my vehicle! Ridiculous! & all because all they care about is getting your money! After an hour they agreed to let us see it, probably cuz they were closing! It was completely destroyed inside & out! Cracked frame, missing parts, flat tires, Totalled! I barely got a picture when the guy said if we were not paying he was putting it back behind the fences & did so, rudly dismissing me! I was in such shock! If they have your vehicle, get down there ASAP & demand to see it! Then get it out of there, even if it has to be towed 2 your house, mechanic or a salvage yard! Had they been straight with me I would have been able 2get it out for a small mileage fee & sold it to a salvage Co. for $500. Instead I'm stuck paying $500 as an abandoned vehicle fine & $60 for the locksmiths time & Gary's keeps it! & I'm sure they'll sell it 2 salvage co! Nightmare!

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ERIKA TAYLOR JOLLEY

I brought two friends here that had been in an accident. Doesn't someone have to call for a tow truck? Anyways. GT wouldn't let them (friends) take anything out of the car before they whisked it away to their tow yard. Didn't bother asking if they wanted it brought anywhere of their choice, just pretty much stole it. And speaking of which... friends claimed that nearly half of their possessions from inside the car were gone, including tools. This is a reputation that they are famous for as I've heard it countless times. There's some other stuff that I don't really feel like getting into right now but yeah, shady company...

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Theresa Garrett

Thank goodness for Papa K at Gary’s Towing! We were stranded on the road on Christmas night. Papa K came out and rescued the day! He had an excellent helpful can-do attitude even after being called out on Christmas. He made a challenging situation so much better and took care of us until we were safely home. Recommend 100%.