O'Reilly Auto Parts MA 01420

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Bruce Wells II

Chey at O'Reilly Auto Parts at 525 John Fitch Highway provided excellent customer service. She was knowledgeable, patient, and took the time to make sure I got exactly the right parts I needed. It's refreshing to see someone who truly cares about helping customers instead of just making a quick sale. Great experience overall-thank you Chey. I hope she is eventually promoted because she is a great addition to the company. She is hardworking a single mom and wants to become a mechanic, if I had the money and power I would invest in her.

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Mark Frank

Today I returned to this location to see what they would do about a wiper my wife purchased a couple weeks back and yesterday it flew off because the clip was missing. They were no cheap and I was expecting to have to buy a new set. To my surprise the young man behind the counter listened and said this is brand new. Let me see what I can do for you.

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Luis Dejesus

Dear O’Reilly admin. First I am a regular customer, I often go and buy parts. I’d like to share my experience so you can better your customer service. Yesterday around 11:30a I went in to return a part I bought a couple weeks ago and I had it had the time to return it. I had , red hair lady, with the same attitude all the time. I have seen her working there before, so she is not new. I approach her after she says next, I say Hi and she didn’t say anything back but I didn’t really pay any mind to that. I explain the situation, I dis not have the receipt but I know she can look me up with my information, she asked me the model of the car and the information. I brought the original part to try finding it and nothing happened. The part I was returning it she couldn’t find anything(supposedly) not with my information, not with the part number, to me it didn’t make sense because I bought the part there, since I have the old part she could look the old part numbers and the system will be show other parts and she said “no we can’t do that, with a nasty attitude. I ended up leaving very frustrated. I have a suggestion, O”Reilly pays employees because of the customers they have, no customers means no store, because they won’t make sales. That type of employee should really let go, she always have a nasty attitude, when I had her before she’s been able to help me but always with an attitude, seems like direct customer service it’s not a job for her. Customer service it’s huge for people to come back, she needs to either get retrained or maybe move on. Thank you and have a great day. Best Luis dejesus.