Firestone Complete Auto Care MA 01420

B

Brittany Prescott

Walked in needing 2 new tires plus a new set of front and rear breaks plus rotors. They made sure it got done, and even stayed late to make sure it all got done in one visit. They were super friendly and responsive the entire time. Left with the best deals and felt good about everything.

R

Rob Doyle

Find a tire place that actually knows tires. I have bought tires where for over ten years. All the tires are under warranty. Two of them are worn very oddly and they say they’re fine. Went on 11/14 and had front tire replaced. Had to replace toe rods. Did that and brought it back on 12/6 for an alignment. ( We have a lifetime alignment plan for this car). 4/17 I had to replace a rear and sensor and noticed the tires looked bad. Scheduled an appt and they say they are fine. 7/21 a rear tire got a nail and had to be plugged. Brought them to another tire shop and they said they couldn’t plug it because the tread is too low. So we brought it to Firestone and they plugged it and when I asked if the tires were ok Nate said they definitely are and he went and asked the tech and he confirmed they are good. So I attached pics of the two rear tires. One is almost down to the steel belts. What’s the point of a warranty plan if they won’t honor it? Last time I was in there the customer service person helping told the person in front of us to go to the Leominster store because the mechanics at his Fitchburg store weren’t as good as Leominster for the issue with his car. Couldn’t believe what he was saying around customers. Tires are Definitely a safety hazard!! Try to get a regional manager to call us back to look for some help and no luck. Customer service isn’t what it used to be!! 8/26 update: Customer service says to send an email with more info. Sent in 8/20 and no response. They act like they care but really don’t.

d

debbie rennick

I recently visited this Firestone location to purchase and install winter tires for my 2015 4Runner. While the staff was polite and the installation itself seems fine, I left feeling extremely disappointed with the lack of transparency — and honestly, as a woman, I felt taken advantage of. Before my appointment, I received an online quote for $798.31, including installation. When I went to check out, the first total I was given was $1,238.75 — more than $440 over the online quote. It wasn’t until I questioned the price that a $120 discount was suddenly applied, bringing the total down to $1,118.75. Without speaking up, I would have been charged the higher amount. I was told the online price was for ‘carry-out tires,’ even though the online quote clearly included installation fees. Several optional items — including Road Hazard Protection and TPMS kits — were added to my bill without my consent or explanation. I did authorize an alignment, and that charge was appropriate. But the rest should have been discussed openly before being added to my invoice. The experience left me feeling like I wasn’t given the same transparency or respect a male customer might receive. Women are too often upsold or dismissed in automotive settings, and unfortunately this visit reinforced that. I hope this location takes this feedback seriously. Clear, upfront communication matters. Customers — especially women — deserve honest explanations and accurate pricing before work is done.