CarMax West borough MA 01581

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cahmadjian

I paid $150 to have a very pretty blue SUV moved from CarMax Long Island to CarMax Westborough. I didn’t know what to expect from CarMax. I’m 65 years old and have bought from dealers and private sellers over the years, but never a place like CarMax. I guess I thought it would be pushy sales people and lots of hidden fees - but spoiler alert - I was wrong. Online, the SUV was exactly what I wanted and spending 150 bucks to bring it close to me was cheap enough, so I took a chance and had it shipped. That process took about a week and then I got a text and call about making an appointment for a test drive. The onsite experience could not have been better. Ok, maybe stronger coffee, but that is just my coffee addiction talking. The sales person was thorough and knowledgeable about the vehicle. The test drive went really well. The vehicle was exactly as advertised online. Actually, better than advertised, because I still haven’t found the second paint chip they showed online. Maybe I am showing my age here, but the lack of sales pressure still seems weird. There was no sales pressure, the price was set, and there were no hidden fees. I mean, they did want to sell me a service plan, but it wasn’t a hard sell and the plan actually seemed pretty good. I passed on it because they are a bit far from me. Anyway, In conclusion, I bought the car and drove it off the lot a few hours later. The whole process happened in one visit. The price was a bit higher than I wanted to spend, but the mileage was lower and it was a newer model, so I went for it. Plus, it was impossible to walk away from such a “pretty" vehicle. I give CarMax five stars. It was an excellent shopping experience. Big smile when they put the ribbon on it, which makes no sense, but it was pretty fun.

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Raynold Lewis

I got a really good deal, so far. I have had the vehicle for 2 weeks now, and no complaints for a 2015 car with 44,300 miles. From selection to financing to registering the vehicle was a quick and hassle-free experience. I would encourage you to make CARMAX your first stop in getting a new car or replacing an old one.

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Michael Kettering

I love their stance, the price is the price. No bs haggling. Our rep, Chris Andrews at the Westborough, MA store was fantastic and a 5* rep. I would recommend him highly. The loss of the 5th star is due to the time it took to complete the sale. We did everything up front so we could have the 45 minute express checkout they promised, including approved financing through CarMax 2 weeks before. Took 2.5 hours. Nothing to do with Chris. Some kind of plate issue, which could have been avoided had they told us about the issue beforehand, which forced us to come back the next day to pick up my new plate. The kicker was my wife had to come back too, as we bought the car together. She's a hair stylist and had to cut out on her clients early. Stuff happens. Not ideal, but I would gladly buy another car from Chris and CarMax.