W & W Auto Body MA 01581

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Lindsay

I do NOT recommend W & W Autobody in Westborough Ma at all! My car was sent to them for a small repair from a dent from a car door. I received my car back and it was incredibly dirty on the inside. It appeared as if they sanded with the door open and didn’t put plastic down. My car was cleaned the day before it went in for work so it’s even more frustrating. Another issue my car had an intense paint smell on the inside for about three days that was unbearable. Any professional and reputable business that received a car cleaned wouldn’t send it back dirty. I called the Autobody shop to bring it to their attention and give them a chance to make things right and the girl that answered the phone couldn’t care less. She put me on hold a few times and said sorry for the inconvenience. She didn’t deny that they sanded with my door open and didn’t put plastic down and I said how could you give a car back looking dirty like that when it wasn’t sent to you that way. She didn’t care and said someone would call me back. It’s been 15 days no one called. I didn’t think they would. Don’t trust them with your car!

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Geoff Caldwell

I was recently rear-ended and chose to have W&W perform the repair work. They were easy to work with and were exceptional with their communication. Even my insurance company commented on how "on top of things" this shop is! They were able to have the insurance supplement completed in under a week and, even with the thanksgiving holiday, completed the actual repair work in just about a week. If you're at all familiar with how this process works; you will know that this is a relatively fast turn-around. I work in the field and was pleased at the work quality- I'm picky and couldn't find anything to complain about. They performed the standard quick interior detail and exterior wash, and gave the car back to me much cleaner than I had dropped it off. All the sensor re-calibrations were completed and continue to function properly several weeks later. We even experienced a snafu post-repair when the initial insurance company check was out-dated but they handled it professionally- just a bump in the road for them. Overall, this experience was a home run and I'd be happy to use W&W again and will continue to refer friends and colleagues.

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robert thompson

Not sure why anybody would give this place a Bad review .. Ive had alot of body work done throughout the years and many diferent places.. Body work is very hard .. hands down I have never, and Im mean never!!! seen a Job done as well as they did on my car .. its perfect . They also detail the inside wich is added care that most places would never do. . just fantastic Im blown away. It warms my heart to think there are still businesses out there that do things correctly and care about the quality of work they do.. Do not hesitate to bring you car to WW auto..