NAPA Auto Parts - Automotive Care Center of Overgaard AZ 85933

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Liesa

You would have gotten no stars but I had to choose one...my vehicle (which was my shelter and home) which you all have, with all my belongings and personal items and meds. Being out of state and can't get back there to get my things is pretty rough, since my life and home was taken from me. You will not even send me my items. Im reporting ALL my things stolen, the box with the amp has my name attached to the serial number, it's reported stolen now...what you are doing is against the law, and holding items just because, knowing I cant get back there...enjoy my Lexus, I hope u get nothing out of it. YOU DONT DESERVE A DIME OUT OF MY BELONGINGS OR VEHICLE

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Frank

Rude and condescending staff. They act like you're bothering them. They're more interested in knowing if your repairing your car on site rather than helping you with a sale. For the record, I wasn't repairing a car out front but if I wanted to repair my car in your lot I'll do so if I have to. I was treated like I was unwelcome there. I'm not from there and they definitely wanted to remind me of that fact with their attitudes. There's no universal customer service standard at this Napa. If you're local you'll get service if you're not, good luck...

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Google Local Guide Reviewer

****10 STARS ⭐️ EXTREMELY HELPFUL****I came up from the valley to do what I thought was something simple and then discovered I had an issue with a trailer. Noticed the ubolts on the driver side of the trailer were broke and missing a bracket. Luckily they had two new ubolts that fit exactly but unfortunately did not have the bottom bracket to fasten to...however this is where the 10 star rating comes in...owner Fritz and the other guys helped search the store for something and amazingly found a used bracket that I had to finagle a bit but it worked perfectly! Absolutely above and beyond and got me out of a bind so I could get back to the valley. Thank you Napa and team ??