Rapid Response Towing & Recovery MA 02155

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Mrs. Weekes

They never showed up and LIED to GEICO saying they were on site. When in fact I was on a merged call with GEICO and the owner of the shop my vehicle was at. If your company’s employees are lazy and don’t want to work, stop accepting the jobs you know you won’t show up to. I am 9 days postpartum and I need my vehicle to get to my appointments, which without my common sense in investigating the situation myself, vs accepting what RAPID told me over the phone and then to GEICO - could have caused a MAJOR issue. This company SUCKS. Thank heavens I can afford a private company to tow it! I only did it through the app because I didn’t have my bank card on me at the moment. They lied to me and said no one was on site(lie 1), I said this is a no contact pick up the key is in the visor, then he claims GEICO never told him that, then said a new truck is being sent, then in under 3 mins told GEICO it’s outside.. I’m on the phone with both and guess what? They never arrived the FIRST time let alone sent another truck.

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Julien Riker

If I could give no stars I would since they never showed up. Went through them via geico roadside assistance as I had a flat tire. They kept pushing back the ETA time through the Geico app, I tried calling them over and over and they never picked up. I then called geico who were some how able to get through and they said the driver said he would be there “within 10min” (already 40 min past what they said the eta would be) They never showed up. I called geico agajn 20 min after the “within 10 min” and then geico couldn’t get through to them either. Had to cancel roadside assistance request and start over. I told Geico to asses who they contract with and put in formal request to have these clowns removed from their providers list. Joke of a company, shame pandemic didn’t put them out of business.

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Evan Hourihan

Like others going through geico roadside assistance rapid response kept pushing back the ETA until hours later when I had to cancel the request because after over 3 hours of waiting they were a no show and the shop i was getting towed to is now closed