Christian Brothers Automotive Ocotillo AZ 85249

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Cristi Thatcher

I scheduled an appointment a week in advance for a 7:00 AM drop-off so Christian Brothers could do a power steering flush and a full inspection. When booking, we agreed they would call me after the inspection so I could compare their findings with my dealership’s and approve any additional work for the same day or the next. Five hours passed with zero communication. When I finally reached out, I was suddenly told the inspection had “just been completed” and that their estimate was nearly three times what my dealership quoted. The staff tried to claim they had told me the inspection would take all day at check in. They hadn’t. And no, a flush and basic inspection do not take 11 hours. The front-desk rep argued this point until I shut it down; only then did he backtrack and said it was an apology no arguing. Up until that moment, I was willing to chalk it up to miscommunication. But the defensiveness and gaslighting were unacceptable. For what it’s worth, the technicians seem competent, hence the 3 stars instead of 1, but understand this clearly: if you bring your vehicle here for an inspection, expect to be without it the entire day, unlike my dealership where the same inspection takes roughly an hour.

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Larry Tucker

This happened in the last year, quite a while back actually. I had a 2001 Nissan Ultima. It wouldn’t start, I suspect that a security issue. I took it to Christian Brothers Automotive and told them to fix it. They called a couple days later and said it was fixed and ready to go. I went up to get it and paid them. I think it was like $400 and they went out to get my car and bring it around. I looked outside and saw it’s parked with two or three of their employees gathered around it. So I walked out with the guy at the desk and they said it wouldn’t start and I said you guys put a new distributor on this to fix it, and it’s not fixed. This is the exact same issue I had you work on it, intermittent no start. And I said put the old distributor back on it cause there wasn’t nothing wrong with that distributor. They said they fill it away and there was a bad distributor they had tested it. I said they were full of crap and it wasn’t anything wrong with the distributor. They wouldn’t listen to me would not give me a refund. So I left and they called and said they had it figured out. And they gave me a step-by-step procedure with The key fob so I said OK took the car and drove it home. It worked for a few days and then I did it again and nothing I can do to get it started so I called the tow truck and had them tow it to the Nissan dealer. They diagnose the problem said it was a security issue with the ring that goes around the ignition being bad. It took them forever to fix it cause I couldn’t get the part and then it cost me about $800 to get my car back. The good news is the car was fixed. But I would not use Christian Brothers Automotive in Chandler to fix a bicycle! I think they just robbed me! I need to edit my review of Christian Brothers, automotive Ocotillo, after my original complaint, the owner of Christian Brothers contacted me by phone, and apologize for what happened. He then offered to make it right by reimbursing me in cash. So I’ve changed my review from one to four because at least they made it right.thanks Christian Brothers.

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Ian Mikles

Brought my pride and joy in for some work. Had some valve covers replaced and all new intercoolant and radiator hoses replaced in my twin turbo V6. The quality of work is awesome, but what really impressed me was the staff and ethical integrity the overall business has was obvious. Jake, Troy, Mike, Dean, Brian, Pete and Orbin are all excellent reps for the business. I am so grateful to have an auto mechanic close to home that I can trust. Thank you Christian Brothers on Ocotillo!