I called to get a part for my f150 after them confirming 3 times they had it I drove and hour to get it. Once I arrived the part was damaged beyond repair worse then you could imagine. They told me don’t worry I’ll have another one I can send in the mail tomorrow and he’ll pay for the shipping. He tossed me $20 for wasting my time driving there and I was at ease when I left. 2 days go by and I’m expecting my part to show up I get a call from cooks saying it’s not worth my time to send you that part. He refunds my money minus the $20 he gave me for gas so I lost $2 and 2.5 hours driving there. 1 star never deal with these guys

I've been buying auto parts from this place since 2016... But within the last 2 years this place has gone down hill. Most of the time we will go to pickup a part that we call about just to find out it was never available, broken, or they can't find it. They don't call you to let you know, so unless you live/work across the street from them, you waste $$$ and time.After doing business with them for multiple years, we've decided to not call this yard anymore. I'd rather pay a driver to go pickup a part from a yard in Flint or Detroit then waste time with this place.

Cooks auto has excellent customer service,they went above and beyond for me..i live 2 1/2 hours south of Harrison in Madison htes Mich..i will definately buy parts from them again in the future..Thank s guys for helping me find a difficult to find part for my old 87 Ram...

I purchased from this seller on ebay. They sold me a "remanufactured" engine at a remanufactured price. However the Engine is not remanufactured. There was scoring in the piston walls, it failed wet and dry compression tests and there was metal shavings in the oil pan. When I contacted them to let them know they refused to help make this right. So now we are out over $2000.00 due to this garbage engine they sold us. Worst part is we are a repair shop and put this in a customer's vehicle and are now out several thousand dollars. GARBAGE PARTS & GARBAGE SERVICE

Have what I'm looking for normally. Only game in town and prices reflect it. Staff is generally short, not very friendly.

Don't order from them! They sell garbage parts that are NOT as advertised then refuse to make it right and provide no customer service. I dealt with TOM. We are out thousands of dollars because they are dishonest.

Do not use them! They are dishonest. They ripped us off for thousands of dollars on a falsely advertised engine and then told us tough luck. They are crooks and TOM is the biggest. Take your business elsewhere

Don't do business here. They will rip you off by selling you parts that are advertised as remanufactured, but are just garbage. They tell you tough luck. Put them out of business. They are crooks.

Terrible place to do business. They are dishonest crooks. They will advertise parts as something they are not and rip you off.

I only checked out their website as of right now but what I saw on it helped me decide to check them out in person when I need parts for my truck again.