Mills Auto Parts IN 46806

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John Fuller

Everytime i went here when it was owned by mills was a bad experience, it was always an argument with the counter people. I stopped going here because of that. Now they were bought out by oem, figured it might be better and gave them another chance. Ive had two experiences both bad. First is i drove all the way there because of a part they had in stock, got there and it was "i think it was sent to another of our network yards" so thats cool. Time wasted. Now the second incident, i called at 1pm on a friday and asked about a piece of glass whether it could be pulled before the weekend, Amanda, told me possibly and i said i really needed it and if it was pulled in time i need to know ill come get it, or i will even pay for it over the phone and they can leave it outside. Noone called me, as she stated "she cant just prioritize one customer, she had a stack of orders to call this morning" (monday now). Theyre refusing to refund me my measly $20 deposit, claiming the part WAS pulled friday as she said "it was 5 or 10 minutes before we closed and theres no way you would have got here in time" (yea, she said that.) So noone was able to tell me, because apparently the girl who sits in ac at a computer all days job is harder than the guy pulling parts, because only one of them did their job. So now i gotta dispute the transaction with my bank. Nothing has changed since swapping ownership, this place still sucks. Lazy employees who dont or cant follow through with their customers, and like to argue and create conflict over $20.

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Perla Garcia

Everything very good....treat you well and prices are very competitive....

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Chris Pruitt

I drove over 2 hours to get a front bumper assembly. I called and placed the order, put down a deposit, and they called me the next day and said it was ready for pickup. When I got there, I immediately could see that the dumper was not only completely stripped down but also destroyed. It looked like it had been drug around the parts yard or across gravel, and the guy that removed the bumper used a saw and cut off the mounting tabs, making the whole thing worthless. They could have told me it was damaged and saved me the trip, but instead, they had me drive all the way there and then offered me 50% off since it was trash. If you're not local to this place, ask for photos after the part is removed or before shipping. They gave me the deposit back, but I wasted $45 in gas and half my day.