Randy helped me out today he got me what I needed fast and was overall a great dude give this man a raise March 21 2022

Took 2 days to get a part that was supposed to be ready the day of. On my first visit the guy behind the counter was extremely unprofessional and began arguing with a co-worker that was trying to help him find my order.

Very helpful. They gave me a discount on a hose on my first visit. But I did have to wait about five minutes or so to be helped.

Is normally excellent Napa auto parts almost always has the right part this time that really let me down wrong rotors wrong pads charged a lot of money and completely were on parts

I bought a master lock hitch pin lock from the castle rock location. I had the product for about 2 months before the key broke off in the lock. I didn’t keep the receipt because seriously... if I kept a receipt for all that I I buy ide have an library. Anyways I was a member and knew they track the purchases so I thought it would be no problem. Well when the associate came to help he said he would have to ask the manager before he did anything. Really, for a 20 dollar product you have on the shelf right now? and ide have to wait at least a day because I didn’t have the receipt.I thought that was weird because it shouldn’t be a problem to do an exchange anyways but I told him I was a member and he should just be able to look it up on my account. Well looks like when I bought it... the sales associate didn’t put it under my account. So I didn’t have the product tracking. Either way I can’t understand how an exchange for a defective product would be such an issue. I’ve worked in retail and defective products get sent back to the manufacture at no cost to the store. Especially with someone like Napa who spends millions on locks and such. The associate said he could not help me... but I just think he didn’t want to. so not being as clearly petty as Napa is, I threw the lock in the trash along with my membership to Napa. Right where it belongs. I’ll be traveling farther for my auto parts now. Amazing how a company is willing to lose a dollar to save a dime. So disappointing. By the way... this just happened.... time stamp it management. It’s a good training opportunity if this isn’t how you normally operate. By the way... this easy my first ever attempted exchange in a Napa. It’s really unfortunate because the company I work for also has an account with Napa for dump truck parts. Seeing as I’m the guy who goes out and buys the parts... looks like someone else gets that business too. Napa lost way more than I did with this breakup lol.

It is a great place to get parts especially when you talk to Randy. He is their best employee. Always friendly & always willing to make sure you get everything you need when you have him helping you. There is one guy there who isn't as professional as Randy but maybe it is because he is new or something.

Best parts store in town... staff is usually knowlegable, prices are fair and parts are quality.

Always have enjoyed my experiences with the Castle Rock NAPA. They are knowledgeable and very helpful for all of my needs and wants. I recommend that anyone who just wants it done right. Head south to Castle Rock

I have never had an experience this good in a parts store in 20+ years of shopping. The staff (Keith in particular) were incredibly helpful, kind, polite, and knew exactly what they were doing. No condescending tone during their questions, no BS, there is not a single bad thing I can possibly say about them. I drive from 30 miles away, through dozens of other part stores, specifically to use this store.

The parts clerk that I dealt with was super friendly and helpful. I've dealt him before and had a good experience everytime. They've always had the parts that I've needed as well.