Highly unprofessional staff members. They have no respect of your time. They will wait you infinite time and even when you start talking to them, they will receive a incoming call and let you wait again.The all carrying “dont care” attitude. They have no respect of your time. Even they will call you for another day and on that another day they will say that “we can’t fix it”. They can tell you on very first day, when you dealing with same person on both days.I would not recommend this store to do a business in.

1 was the lowest star I could give. Dealt with Chris, bought an engine that was sold to me 'with very low KMs' and had it shipped to Edmonton, Alberta. I installed the engine, went to start it, it wouldn't fire. Went into diagnostic mode and at the end there was no compression in cylinders. I called Chris and told him the situation. He told me he would ship out another engine, fast forward through 3 months of back and forth and I still DO NOT have that motor. Their excuse is that the courier has lost the replacement engine (no idea how that happenes) they have failed to provide the shipping documents as proof of shipment or the proof of me receiving the replacement engine. I have sourced another engine and installed it. I'm still out about $2500 and stuck with a motor with no compression

The person I dealt with was extremely dishonest. I cancelled a part order the day before it was shipped. They tried to keep $500 for the inconvenience of having to remove it from the vehicle? This is a parts yard! I had to stop the payment because they were unreasonable and refused to give me my money. I will never EVER do business with them again!!

Got the tire from my f150 nd it worked flawlessly highly recommended thank you

5-star experience all round! They responded to messages very fast, and were very helpful in helping me find the parts I needed. The ability to pay online from home made the whole process so easy. Stewart was great to deal with. My new go to place for parts for my truck!

Ordered a part from northwest. Turned out to be the wrong part or not complete. Asked Tony for a return / refund and was denied. Within a week of ordering it well under warranty. No refund out $650. They do not honour refunds at all or returns. Beware of these crooks

Very rude swore and yelled at me as I walked out after asking one question loool. Do not recommend coming here

Would not recommend what so ever. Sold me a transmission full of water and sludge, after they acknowledged this should not be installed in vehicle they exchanged for another. Second tranny was also full of water and sludge. Water in both trannies had led to significant rust on internal components. Now they won't take accountability and want to charge 20% restocking fee and shipping. Used parts doesn't mean left in a lot to rot and then sell as if it had just been pulled from a vehicle. Very sad. Will not use them again.

Terrible service the desk guy looks like a rat and the owner is ignorant

bough parts for my Chrysler 200 they helped me out and went out of their way to find few parts they didn't have great service and fair price.