Sonny's Auto Salvage - Powered by Aesop AR 72076

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264jlove

This review may not put them out of business or even hurt them at all, but if I can save one person from doing business with them, then I am satisfied. They really probably have some generic, empathy lacking response as they have for all their other reviews. Whew...where do I start??? I'll try not write a book... September 2024, I purchased a used engine (6.2L about 200,000 miles for $3400) so I understand the risk(s) and bought the 12 mth warranty (because of these risks and figured if it is offered then they must stand behind their product) My truck is not an everyday driver, between Sep-Oct and to date I may have put approximately 500 miles on it as I've been customizing it quite a bit...minus all the details now 7mths later I am faced with front seal/crank issues as well as a horrible rear main seal leak (about $1700 to get fixed) and this company is pointing the finger at everyone besides their failure to QA/QC the engine and I am no mechanic but why not just replace these parts prior to reselling (may have been an expense of what less than $200 since the engine is already pulled and on their property, so why not inspect for issues like this to save your customer on the back end) I should not be coming out of pocket with these type of expenses less than a year after purchase! Took forever for the sales rep to open a warranty claim (well have a mechanic do this and have a mechanic check on this) til I finally dropped the truck off and still horrible customer service as if he didn't want to open a warranty claim. Now I am asking them why was it denied? Can I have a copy of the actual warranty? And to Please send me official correspondence so that now I can hire an attorney to get the answers/service that is due to me. Guess what??? Silence! But when I was buying the engine and the warranty customer service was excellent, response time was instant, and all questions and receipts provided instantly. Surely, they will reply to this review and point the finger about why the issue is my fault and my mechanic fault who installed the engine rather than them selling me an engine they knew was sub-par from the beginning or finding every reason why the warranty doesn't apply to this situation like most companies do, to get out of doing what's right. If everything is/was going to be denied why even sell the 12mth warranty could have just sold it as is, but maybe the plan is to sell the warranty, deny everything and still come out on top. Did I mention no one is returning calls, I have no correspondence as it relates to the claim (still ignoring me) and it took them about a week and half to I assume figure out a way to deny the claim. Response from the owner We're sorry to hear about your experience. We’d genuinely like to make this right—please contact us directly so we can discuss the situation and work toward a resolution. I could not find a way to reply but please provide a direct line for someone who can provide me some answers aside from the rude salesman and the warranty representative who continues to hang up in my face!

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Coty Stone

I bought some parts from here, the parts were supposed to be great condition. But I received badly damaged parts. The brush guard I ordered was ok, except the cut the mounting brackets off. The salesman worked it out and refunded some of my money.

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DAYLES yt

The best location i’ve ever seen