West Cambridge Auto Salvage MN 55008

L

Luke Tanner

Never before encountered a company so uninterested in my business. Inquired about 3 parts plus shipping. The original quote was $160 for shipping. I confirmed the parts were undamaged so I said go ahead And they told me to give them a day to pull the parts. 3 days pass and I can them only to dial with someone else who claimed the first person was way off on shipping and it would cost $600 in shipping alone. I was disappointed and told them I’d think about it. I called back a few days later to say I’d like to move forward with the 3 parts and the $600 shipping. I was then informed I would need to provide my OWN shipping. I told them to send me pics of the parts and started making calls. I got a quote for freight and got the pictures. One of the parts was in fact damaged so I had to reassess whether it was worth buying the bundle of parts from them since I have to do bodywork and paint now. I called back after the weekend and spoke to yet another person, asking if they’d ship just the one part through FedEx instead of freight and he said yes, he has a box that would work. He’d get it boxed up and call me the next day. Two more days pass and I call back and dish to ANOTHER person who can’t find any records of this quote/transaction and said he had to look into it and call me the next day. That was 9 days ago. I don’t know how this company manages to sell anything with absolutely no follow up or follow through. Maybe they rely on walk in’s or local business only but I flip a lot of cars and their prices were fair so I would have been a regular. It’s too bad they made it impossible to actually order anything.

D

Daniel Schulz-Jackson

I enjoy Ahmed and his demeanor is lovely. I wish him well and the best of luck. There was a negative experience that resulted from both of our input which is why I am putting it in at three stars. (Actually two because it really was quite stressful for me now that I think about it.) I happened into the shop by chance and saw the batteries were for sale. I had been struggling with not enough battery power on my off-grid setup. I was talking to Ahmed about using the batteries for solar. He said his family had an off-grid solar setup and recommended 24 volt configuration, and said these batteries would be good. He seemed confident and knowledgeable so I didn't even research it which of course is also my fault. Now of course, they were almost all starter batteries, which are no good at all for solar. They don't even list how many amp hours they store because they're not for storage! Due to the distance from the city of the shop and of my cabin, this unfolded into a fair amount of stress, including essentially a wasted trip out to my cabin. Follow-up stress included several efforts to return the batteries but where the scheduling didn't work out for me, and ultimately storing them for most of a year trying to get them back up to the shop. Now, again, I share responsibility because I could have researched or known, but when a sales professional offers reassurance at that level of confidence, it's tempting to trust, which I did. I believe that if I were in the position of someone who had offered that type of reassurance, I would at least try to take some responsibility even if the returns ended up falling outside of a normal window. We are each handling it in a way that seems right to us -- Ahmed to decline taking responsibility at this late stage, and me to leave this review. I feel peace about that.

L

Lisa

Unprofessional. I have never had such rude and thoughtless customer service. Went back on their word as well. Called them out to junk a car waited all day - never showed up. Came the next day and lowered their offer even though there was no change to the condition that we mentioned in the first place. Person who answered the phone (not the pick up guy) was rude and hung up on us. I would never use this service again.