West Cambridge Auto Salvage 55008

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Daniel Schulz-Jackson

I enjoy Ahmed and his demeanor is lovely. I wish him well and the best of luck. There was a negative experience that resulted from both of our input which is why I am putting it in at three stars. (Actually two because it really was quite stressful for me now that I think about it.) I happened into the shop by chance and saw the batteries were for sale. I had been struggling with not enough battery power on my off-grid setup. I was talking to Ahmed about using the batteries for solar. He said his family had an off-grid solar setup and recommended 24 volt configuration, and said these batteries would be good. He seemed confident and knowledgeable so I didn't even research it which of course is also my fault. Now of course, they were almost all starter batteries, which are no good at all for solar. They don't even list how many amp hours they store because they're not for storage! Due to the distance from the city of the shop and of my cabin, this unfolded into a fair amount of stress, including essentially a wasted trip out to my cabin. Follow-up stress included several efforts to return the batteries but where the scheduling didn't work out for me, and ultimately storing them for most of a year trying to get them back up to the shop. Now, again, I share responsibility because I could have researched or known, but when a sales professional offers reassurance at that level of confidence, it's tempting to trust, which I did. I believe that if I were in the position of someone who had offered that type of reassurance, I would at least try to take some responsibility even if the returns ended up falling outside of a normal window. We are each handling it in a way that seems right to us -- Ahmed to decline taking responsibility at this late stage, and me to leave this review. I feel peace about that.

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joshana First

helpful owner and very reasonable prices especially compared to u pull. the only real issue is this is an old school junkyard with cars packed tight as possible with nothing on stands. no way to drive back into the yard, difficult to even bring a wheel barrow. he said he does go through and crush every now and then so i left him a note with a few things i would buy if they became accessable.

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Lisa

Unprofessional. I have never had such rude and thoughtless customer service. Went back on their word as well. Called them out to junk a car waited all day - never showed up. Came the next day and lowered their offer even though there was no change to the condition that we mentioned in the first place. Person who answered the phone (not the pick up guy) was rude and hung up on us. I would never use this service again.