Firestone Complete Auto Care AZ 85338

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AnaNicole Hausherr

Service is great, I made my appointment the day before over the phone. They were quick for the oil change and tires rotation. They did a picture diagnostic of my tires to show me where are in use. That was pretty cool, with that I can plan on when I should replace my tires. Price for oil change same as Ford.

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AJ

They cannot debug a simple issue & charge you for something random you did not authorize. They even kept my car for several days without touching it. I had to literally show them the issue and they still could not fix it. Instead of fixing the issue, they charged me 200 additional dollars for unwanted diagnosis. I had wasted at-least 10k here on same car. Now they say you should sell the car. Avoid if you have mechanical issues. I gave 2 stars because they can fix standard issues.

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Shirley McAllister

Customer beware and Service Writers be warned: I went here to get an oil change, tire rotation, and alignment (because I have a life time alignment with Firestone). Upon the completion of the technician's inspection of my vehicle, they told me I needed a new battery and serpent belt. They recommended the services of a coolant flush, fuel system flush, air filter, and cabin filter; all of which I had just completed 5k miles ago. I had the battery tested by AutoZone after their recommendations and it was perfectly fine. The belts were changed by myself 14k miles ago and after my inspection, it was perfectly fine. I am an ASE certified mechanic who was trained at Universal Technical Institution (UTI) and I have my degree in auto, diesel, and industrial technologies. (I don't waste my time with oil changes any more and I don't own the proper alignment equipment, so that's why I use Firestone for these services). Needless to say, I didn't bite. I feel it is very unethical for companies to try and pull the wool over good people's eyes to make a buck. Especially these days when prices are high and people's finances are tight. Shame on big corporations for doing this and shame on anyone else who does this sort of thing too unsuspecting customers. I caution Service Writers to be careful when selling services to customers that don't need them, especially to women (which I am). You don't know what people know, so don't assume they know nothing about cars just because they are bringing it to you for service. Thank you.